Subscription Overview

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The Subscription Overview page on the Web Portal provides details of your SmartConnect plan status and expiry date for your connected Smart-UPS.

Promotion: One-year (1Y) and three-year (3Y) Advanced plans are subject to volume and activation promotion. Volume purchases generate additional free licenses. Learn more about the  promotion here.

SmartConnect Plans

All newly registered Smart-UPS devices on-board to the Standard plan for a free trial of 6 months.

This includes older SmartConnect-compatible devices that you may have previously installed, but never registered.

Use the supplied Ethernet cable to discover how to connect and register your devices to SmartConnect cloud monitoring. 

Standard Plan is the benchmark for remote UPS power monitoring of your power status and operational health from any internet connected mobile, tablet or computer.

Digital registration of assets allows you to track inventory and device age, download operational reports and renewal forecasts, run any firmware upgrades that are released. During the trial period, full unlimited Standard Plan features are available:

• Remote UPS monitoring
• Optional two-factor authentication 
• Downloadable asset and inventory reports 
• Remote UPS Firmware push to your UPS, with one-click remote installation via the Web Portal
• Remote self-test and audible alarm diagnostics
• Event Log up to 30 days to track noisy devices, and locations that show frequent power events  
• Automated email notifications
• Redirecting emails into Teams or Slack messages 
• Remote adjustment of UPS sensitivity to input voltage changes
• Device Sharing with up to 5 other users 
• Set or change battery installation date from cloud  

Advanced Plan -  Remote power-cycling of equipment. This plan includes all features of the Standard Plan, with the addition of:

• Remote outlet-group-reboot to power cycle or reset equipment
• Guidance on how to place your essential and non-essential loads on your UPS outlet groups
• Customizing outlet group names to track how equipment is placed
• Setting Load Shedding for time-on-battery operations - to maximize uptime for essential loads.

The Standard and Advanced plans (and trial) are considered paid plans. SmartConnect is designed with a distributed IT landscape in mind, to reduce the need for site visits. All remote configurations of the UPS and full, remote firmware upgrade management are on paid (or Trial) plans. Basic monitoring does not offer the same remote configuration and management capabilities. 

Basic Monitoring:  When your initial free monitoring period (Standard plan Trial) expires, we recommend you start a  paid Standard plan or upgrade to an Advanced plan, based on your needs.

If you choose not to, your device will revert to a Basic Monitoring plan, and you cannot avail of the features described above. On-site, the Smart-UPS continues to protect the connected load locally, and can be monitored from the LCD screen, while it remains cloud-connected.  

Connected devices on the Basic plan can use: 

• Remote UPS Monitoring
• Two-factor authentication
• Downloadable device reports
• Automated firmware distribution to your UPS with local installation via LCD.
• Shared devices remain shared, but viewing is locked unless the device is restored to a paid plan.

On Basic Monitoring, firmware is still distributed to your UPS, however, you must now initiate firmware updates locally from the UPS. You will no longer receive notifications for this device, events will no longer be recorded in the Event Log, and you can no longer perform UPS diagnostic tests.  To reactivate full access to the Web Portal, you must buy a Standard plan or upgrade to the new Advanced plan.

NOTES:

• Devices that are not on a Standard or Advanced plan can still be monitored on the dashboard view.
• Standard and Advanced plans allow remote installation for automatically distributed firmware. Without a paid plan, you must initiate firmware upgrades locally from the UPS device.
• Device sharing with up to 5 other users is possible for devices on paid plans

Advanced Plan Promotion

Plans available for promotion:

• Advanced 1Y Plan for EcoStruxure IT SmartConnect
• Advanced 3Y Plan for EcoStruxure IT SmartConnect

Compare plan features and learn how volume purchase of licenses can generate additional free licenses here.

Promotional offer

1. Two months extra for every paid year

When you activate a 1-year license, you will receive 2 additional months of your Advanced plan for free. When you activate a 3-year license you will receive 6 additional months of your Advanced plan for free. 

2. Two extra licenses for every 10 with the addition of 2 months extra for every paid year

Every increment of 10 licenses of the same plan (1Y Advanced or 3Y Advanced) will be eligible for two additional licenses. When you activate the licenses and assign them to Smart-UPS devices on the Web Portal, each device gets the additional free term applied automatically. See how free licenses are awarded with your purchase: smartconnect.apc.com/pricing.

Applying a license

Online purchases may be automatically or manually activated depending on how you buy your license. If you receive an activation code via email, the bonus term is automatically applied when you assign a license to a device.

NOTES:

• This promotion is available in 2025 and it may end without further separate notice. 
• Terms apply for RMA devices. Promotional licenses and term cannot be converted to monetary refunds.