Subscription Overview

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The Subscription Overview page on the Web Portal provides details of your SmartConnect plan status and expiry date for your connected Smart-UPS.

NOTE: Beginning 1st June 2024 until the end of the year, specific Advanced plans are subject to an activation promotion. See below for more information.

NOTE: From 1st August 2023, newly registered UPS devices are eligible for a 6-month free trial of the SmartConnect Standard plan. The trial period is the same 6 months for all new registrations independent of model or battery technology. Standard plan benefits will not be included under Extended Warranty contracts for lead-acid devices.

SmartConnect Plans

1.  Basic Monitoring: When your initial free monitoring period expires, your device will revert to a Basic Monitoring plan. 

• Remote UPS Monitoring
• Two-factor authentication
• Downloadable device reports
• Automated firmware distribution to your UPS with local installation via LCD.

On Basic Monitoring, firmware is still distributed to your UPS, however, you must now initiate firmware updates locally from the UPS. You will no longer receive notifications for this device, events will no longer be recorded in the Event Log, and you can no longer perform UPS diagnostic tests. To reactivate full access to the Web Portal, you must buy a Standard plan or upgrade to the new Advanced plan.

2.  Standard Plan: The above capabilities with the addition of:

• Remote UPS monitoring
• One-click remote firmware upgrade via the Web Portal
• Remote self-test and audible alarm diagnostics
• Teams and Slack notification configuration
• Automated email notifications
• Remote adjustment of input voltage sensitivity

3.  Advanced Plan: All of the above capabilities with the addition of:

• Remote outlet-group-reboot to power cycle or reset equipment
• Customise outlet group names to track where equipment is plugged in
• Set Load Shedding for time-on-battery operations

NOTES:

• Devices that are not on a Standard or Advanced plan can still be monitored on the dashboard view.
• Standard and Advanced plans allow remote installation for automatically distributed firmware. Without a paid plan, you must initiate firmware upgrades locally from the UPS.

Advanced Plan Promotion

 

Plans available for promotion:

• Advanced 1Y Plan for EcoStruxure IT SmartConnect
• Advanced 3Y Plan for EcoStruxure IT SmartConnect

Promotional offer

1. Two months extra for every paid year

When you activate a 1-year license, you will receive 2 additional months of your Advanced plan for free. When you activate a 3-year license you will receive 6 additional months of your Advanced plan for free.  

2. Two extra licenses for every 10 with the addition of 2 months extra for every paid year

Every increment of 10 licenses of the same plan (1Y Advanced or 3Y Advanced) will be eligible for two additional licenses. When you activate the licenses and assign them to Smart-UPS devices on the Web Portal, each device gets the additional free term applied automatically. 

Applying a license

Online purchases may be automatically or manually activated depending on how you buy your license. If you receive an activation code, the bonus term is applied when you assign a license to a device.

NOTES:

• This promotion is available in 2024 and it may end without further separate notice. 
• Terms apply for RMA devices. Promotional licenses and term cannot be converted to monetary refunds.