Frequently Asked Questions about SmartConnect Subscriptions

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What happens if I don’t buy a Standard plan?

If your device’s free monitoring period has expired and you do not buy a Standard or Advanced plan, your device will move to Basic Monitoring and remain visible on the dashboard. You will no longer be able to perform UPS diagnostic tests, or remotely install UPS firmware via the web portal. Events for this device will no longer be recorded in the Event Log nor will any configured alerts be sent.

NOTE: If your device is on Basic Monitoring, the UPS will continue to support its connected load. However, new events will no longer be logged to the Event Log and you will not receive notifications for configured events. You can log into the web portal at any time to view the health and operating status of your Smart-UPS. It is highly recommended you buy a plan to continue receiving notifications for critical UPS events. 

What happens if I don’t buy an Advanced plan?

If you do not buy an Advanced plan for your device, you will not have access to remote outlet group reboot features and you will not be able to configure Load Shedding.

I purchased a plan in Schneider Electric Exchange, why has the web portal not updated yet?

Plan changes may take up to 24 hours to update in the web portal.

What is the difference between purchasing a Standard plan and an Extended Warranty?

If you buy a Standard plan for your device, you will avail of the Web Portal’s features, including receiving alerts, remotely upgrading your UPS firmware, and performing diagnostic tests on your UPS. An Extended Warranty protects against product issues beyond the original factory warranty period. You receive additional benefits including Technical Support for device-related queries, expedited shipping of UPS and parts, and free return shipping for used parts.