Problem with viewing Waveform via PM8000 web browser

EdwardLSK · ‎2024-10-25

Follow the web browser guideline provided. Connected to PM8000 successfully, but could'nt view the waveform.

Please advise what could be wrong ?

Charles_Murison · ‎2024-10-28

There could be a few different areas of investigation. First, does your meter have COMTRADE enabled? Second, does your meter have sag/swell enabled? Third, has your meter had a sag or swell event? Have you tried using manual waveform trigger?

The waveform viewer in the web is not a real time viewer, it will only look at waveforms stored in COMTRADE that have been triggered. Trigger can be from sag/swell module or manual waveform trigger.

Regards,

Charles

L4 Prime for Advanced metering and Utilities

See Answer In Context

Charles_Murison · ‎2024-10-28

Hello @EdwardLSK ,

There could be a few different areas of investigation. First, does your meter have COMTRADE enabled? Second, does your meter have sag/swell enabled? Third, has your meter had a sag or swell event? Have you tried using manual waveform trigger?

The waveform viewer in the web is not a real time viewer, it will only look at waveforms stored in COMTRADE that have been triggered. Trigger can be from sag/swell module or manual waveform trigger.

Regards,

Charles

L4 Prime for Advanced metering and Utilities

Mehran_Mehrnia · ‎2024-10-28

Hi @EdwardLSK

As Charles mentioned, here are the settings that need to be double-checked:

Best Regards,

-Mehran

L3 Expert Advanced metering