Welcome to the new Schneider Electric Community

It's your place to connect with experts and peers, get continuous support, and share knowledge.

  • Explore the new navigation for even easier access to your community.
  • Bookmark and use our new, easy-to-remember address (community.se.com).
  • Get ready for more content and an improved experience.

Contact SchneiderCommunity.Support@se.com if you have any questions.

Close
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
Send Invite Cancel
84353members
353539posts

PM5560 Firmware and Webpages

Metering & Power Quality

Collaborate with multiple experts and discuss various topics about Power Meters and Power Quality. From design & implementation to troubleshooting and more, get support from experts and share your experiences by subscribing to the Schneider Electric Exchange forum today.

Solved
Rich_Lannaghan
Commander | EcoXpert Master Commander | EcoXpert Master
Commander | EcoXpert Master
0 Likes
12
2026

PM5560 Firmware and Webpages

I don't often configure meters but had to setup an PM5560 on the network for some BACnet testing and when i went to the web pages i was met with the below, when did this change, is there no way of changing these settings in the web pages ?

 

Also ION Setup does not give access to the comms setup, the only thing available is Modbus RTU settings, this means to change a config on a meter in the field you have to be at the meter, this isn't ideal

 

Or am i missing something ?

 

2020-09-17_08-41-12.jpg

Tags (1)

Accepted Solutions
Ramasamy_N
Commander Commander
Commander

Re: PM5560 Firmware and Webpages

You can refer the KBA article that attached in my previous comment for more details on Compliance to Senate Bill 327 or SB-327 which may not applicable for EMEA region. But the Schneider Electric’s Cyber security policies (https://www.se.com/ww/en/work/solutions/cybersecurity/) which applicable for all region. 

 

The ION setup version v3.2.20127.03 and above added the "IP com support" option for PM5560 firmware version v2.7.8.

 

 
 

IP com setup.JPG

 

You can edit the BACnet setting from "IP Comm setup" menu as below, 

Bacnet settings.JPG

 

Let me know if you have any other issue for changing the BACnet settings.

 

Regards, 

Ramasamy N

 

 

See Answer In Context

Tags (1)
Ramasamy_N
Commander Commander
Commander

Re: PM5560 Firmware and Webpages

Hello @Thumudi_TD 

 

The BACnet settings must filled with some values for Device ID and BBMD IP (same IP address of meter) when we try to change some parameter in BACnet settings. 

 

 
 
 

 

 

See Answer In Context

Tags (1)
12 Replies 12
Charles_Murison
Picard Picard
Picard
0 Likes
11
2016

Re: PM5560 Firmware and Webpages

@Ramasamy_N  do you know the answer?

L4 Prime for Advanced metering and Utilities
Tags (1)
Ramasamy_N
Commander Commander
Commander
10
2012

Re: PM5560 Firmware and Webpages

Hi @Rich_Lannaghan 

 

Yes, the PM5500 series does not support the configuration settings from meter web page from the firmware version v2.7.8 to comply with the California 2020 law and SE cyber security guidelines. The alternate way to configure this settings is use ION setup latest version. Please refer the attached KB article for more details. 

 

Regards, 

Ramasamy N 

Attachments
Tags (1)
Rich_Lannaghan
Commander | EcoXpert Master Commander | EcoXpert Master
Commander | EcoXpert Master
0 Likes
9
2008

Re: PM5560 Firmware and Webpages

Thanks, I'm not sure which California 2020 Law you are referring to or how that is applicable to the EMEA region but will read your attachment

 

Correct me if I'm wrong but ION Setup on the PM5560 does not give you access to BACnet, Ethernet and other comms settings etc. all that seems to be available is RS485 settings ?

 

Thanks

Tags (1)
Ramasamy_N
Commander Commander
Commander

Re: PM5560 Firmware and Webpages

You can refer the KBA article that attached in my previous comment for more details on Compliance to Senate Bill 327 or SB-327 which may not applicable for EMEA region. But the Schneider Electric’s Cyber security policies (https://www.se.com/ww/en/work/solutions/cybersecurity/) which applicable for all region. 

 

The ION setup version v3.2.20127.03 and above added the "IP com support" option for PM5560 firmware version v2.7.8.

 

 
 

IP com setup.JPG

 

You can edit the BACnet setting from "IP Comm setup" menu as below, 

Bacnet settings.JPG

 

Let me know if you have any other issue for changing the BACnet settings.

 

Regards, 

Ramasamy N

 

 

Tags (1)
Thumudi_TD
Lieutenant | EcoXpert Master Lieutenant | EcoXpert Master
Lieutenant | EcoXpert Master
0 Likes
7
1210

Re: PM5560 Firmware and Webpages

@Ramasamy_N I have ION IONSetup v3.2.22033.01 working on PM5560 OS 2.7.8 i tried on 2 meters with the same software version and i get invalid parameter when i try to send config over ION Setup.meter Firmwaremeter Firmwareerror when sending configs to metererror when sending configs to meterdisabling via ION Setupdisabling via ION Setup

Tags (1)
Ramasamy_N
Commander Commander
Commander

Re: PM5560 Firmware and Webpages

Hello @Thumudi_TD 

 

The BACnet settings must filled with some values for Device ID and BBMD IP (same IP address of meter) when we try to change some parameter in BACnet settings. 

 

 
 
 

 

 

Tags (1)
Thumudi_TD
Lieutenant | EcoXpert Master Lieutenant | EcoXpert Master
Lieutenant | EcoXpert Master
0 Likes
5
1199

Re: PM5560 Firmware and Webpages

thanks i can now Enable and Disable.

Tags (1)
Robert_Lee
Captain Captain
Captain
0 Likes
4
1192

Re: PM5560 Firmware and Webpages

I'm curious to how/why these settings got set to "invalid" setting.  Was this meter field upgraded or was received from the factory in that manner?  There have been instances where firmware has previously allowed invalid settings to be initialized (typically on firmware upgrade), at which point ION Setup will not automatically fix that issue until the user tries to edit those fields.

Tags (1)
Thumudi_TD
Lieutenant | EcoXpert Master Lieutenant | EcoXpert Master
Lieutenant | EcoXpert Master
0 Likes
3
1187

Re: PM5560 Firmware and Webpages

Factory Firmware, And when BACnet is disabled on the HMI some meters on the webpage still shows BACnet Enabled while HMI is showing Disabled. And ION showing Disabled however on EBO the ES or AS-P can still See meters with Duplicate ID's and kicked out as non-conferment Devices. Disabling 300 meters onsite is tedious. 

Tags (1)
Ramasamy_N
Commander Commander
Commander
0 Likes
0
1179

Re: PM5560 Firmware and Webpages

Hello @Thumudi_TD 

 

This seems to be an issue in the firmware version v2.7.8 with ION setup. 

 

However, the latest firmware v4.1.3 allows user to control the protocol option in the meter webpage itself. 

You can download firmware file from below path, 

https://www.se.com/in/en/download/document/PM5560_PM5563_PM5580_V4.1.3/ 

 

Hello @Robert_Lee 

 

The default device ID was 0 in v2.7.8 and it was corrected as last 5 digit of meter serial number in the firmware v4.1.3

 

Regards, 

Ramasamy N

 

Tags (1)
Ramasamy_N
Commander Commander
Commander
0 Likes
1
1171

Re: PM5560 Firmware and Webpages

Hello @Thumudi_TD 

 

I just simulated this condition with ION setup and the PM5560 v2.7.8 in our lab meters, 

The BACnet protocol status is updating properly in the meter HMI and the Webpage. There is no mismatch between the HMI and webpage in the protocol status. 

 

Is the meter sending the pockets to EBO even when the BACnet status is displaying as "Disabled" in the HMI? 

Can you check after configuring the unique BACnet device ID all the meters? 

 

Regards, 

Ramasamy N

Tags (1)
Thumudi_TD
Lieutenant | EcoXpert Master Lieutenant | EcoXpert Master
Lieutenant | EcoXpert Master
0 Likes
0
1167

Re: PM5560 Firmware and Webpages

once you add an ID number and disable the BACnet on HMI it stops sending pockets to EBO. with default ID 0 and BACnet Disabled it send Pockets. 

Tags (1)