Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Categories
  • Forums
  • Knowledge Center
  • Blogs
  • Ideas
  • Events & Webinars
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

Metering & Power Quality

Schneider Electric support forum about Power Meters (ION, PowerTag, PowerLogic) and Power Quality from design, implementation to troubleshooting and more.

Search in

Improve your search experience:

  • Exact phrase → Use quotes " " (e.g., "error 404")
  • Wildcard → Use * for partial words (e.g., build*, *tion)
  • AND / OR → Combine keywords (e.g., login AND error, login OR sign‑in)
  • Keep it short → Use 2–3 relevant words , not full sentences
  • Filters → Narrow results by section (Knowledge Base, Users, Products)
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Schneider Electric Community
  • EcoStruxure Power & Grid
  • Metering & Power Quality
Options
  • Mark all as New
  • Mark all as Read
  • Float this item to the top
  • Subscribe
  • Bookmark
  • Invite a Friend
  • Threaded format
  • Linear Format
  • Sort by Topic Start Date
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close

The message you are trying to access is permanently deleted.

Top Labels
Top Labels
  • Alphabetical
  • ION Setup 224
  • Power Quality 215
  • PM8000 201
  • ION9000 172
  • PM5000 172
  • Insulation Monitoring 135
  • ION7000 74
  • ION8000 67
  • PowerTag Energy 53
  • PM Announcements 39
  • Did you know 39
  • iEM3000 28
  • HDPM6000 27
  • PM Guidebooks 16
  • PM3000 16
  • PM Downloads 14
  • ION Guidebooks 11
  • iEM2000 9
  • ION Downloads 8
  • Commissioning 1
  • Communicating Actuators and Energy Valves 1
  • varplus 1
  • troubleshooting 1
  • Previous
  • 1 of 3
  • Next
Top Experts
User Count
Charles_Murison
Picard Charles_Murison Picard
522
Mehran_Mehrnia
Admiral Mehran_Mehrnia Admiral
136
Ramasamy_N
Captain Ramasamy_N Captain
115
View All
Related Products
Thumbnail of PowerLogic ION9000
Schneider Electric
PowerLogic ION9000
53
Thumbnail of PowerLogic ION8650 series
PowerLogic
PowerLogic ION8650 series
44
Thumbnail of PowerLogic PM5000 series
Schneider Electric
PowerLogic PM5000 series
43
Load more

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite

Metering & Power Quality

Start a Topic
  • All
  • Solved
  • Unsolved
  • Unanswered
Solved
Sanjeet_Sahota
/html/rank_icons/LtCommander.png Sanjeet_Sahota /html/rank_icons/SE-Employee.png

Firmware Version V4.6.0 Now Available for ION9000, PM8000, and ION7400

Introducing the latest release of firmware version 4.6.0 for the PowerLogic™ Advanced Meters. This update brings several significant enhancements to improve functionality and security. Here are the top...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3464 4 13
Latest Reply: Charles_Murison

Solved
sesa351067_brid
/html/rank_icons/LtCommander.png sesa351067_brid /html/rank_icons/SE-Employee.png

New URLS for ION9000, PM8000, and ION7400 online help

The HEP meters have new URLs for the online version of help. Please use (and bookmark!) the new URLs going forward. The old ones will be taken down on September 30th. Meter New URL Old URL ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2765 5 5
Latest Reply: Romain_Polette

Informational
Maaz
/html/rank_icons/Ensign.png Maaz /html/rank_icons/SE-Employee.png

Welcome & Get Started to Metering & Power Quality Forum!

--> Discover an optimized power & energy monitoring architecture for building energy efficiency and major contents not to miss What is Metering & Power Quality Forum about? This foru...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2945 2 0

2022-10-13

Solved
sesa351067_brid
/html/rank_icons/LtCommander.png sesa351067_brid /html/rank_icons/SE-Employee.png

Technical Documentation Feedback

The Technical Communications Team is committed to making the Advanced Power Meter technical information easier to use and find. You can help us improve the usability and quality of our content by sha...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3083 1 3
Latest Reply: Charles_Murison

Solved
Maaz
/html/rank_icons/Ensign.png Maaz /html/rank_icons/SE-Employee.png

PowerLogic™ ION9000 officially certified as a class 0.1S device

We’re thrilled to announce that in addition to its certification as a Power Quality Instrument Class A (PQI-A) – the PowerLogic™ ION9000 is now officially certified as a Class 0.1S accurate device, ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4923 5 1
Latest Reply: Charles_Murison

Solved
Sanjeet_Sahota
/html/rank_icons/LtCommander.png Sanjeet_Sahota /html/rank_icons/SE-Employee.png

ION8650 Firmware - Hashes and Files

Hello All In an effort to provide more ways to validate that the file you are using to upgrade your meter I have created this table of hashes of the firmware for our released file. Firmware V...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
7074 3 1
Latest Reply: Charles_Murison

Solved
Tomohiro-Okada
/html/rank_icons/Lieutenant.png Tomohiro-Okada

Regarding the ION Setup's Device Updater(Is it available for PM5000 se...

Hi I have a question about the ION Setup's Device Updater. Can I use it for update of the PM5000 series power meter? Thanks, Okada
EcoStruxure Power & Grid icon_circle Metering & Power Quality
116 0 6
Latest Reply: Jesus_Diaz

Tomohiro-Okada
/html/rank_icons/Lieutenant.png Tomohiro-Okada

Regarding the installatoin of the HDPM6000 head unit(single phase)

Hi, I use the HDPM6000 head unit in split (2-phase) mode. In this setup, I originally wired the main CTs as follows: Main CT for phase R → 1A (black), 1A (white)Main CT for phase N → 1N (black), ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
86 0 2
Latest Reply: Mehran_Mehrnia

Chen-Leo_Liang
/html/rank_icons/Crewman.png Chen-Leo_Liang

how to record n/a in ION8650 load profile

Hello ION meter support: I have ION8650 modbus master application, and when the communication between the two meters is lost, we want the master meter temporarily stop recording data for certain channe...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
127 0 5
Latest Reply: Charles_Murison

DanChevrier
DanChevrier

Ion 7330 / 7350 Meters Won't Time synch over RS-485

I have several legacy Ion7330 and Ion7350 connected in a RS-485 Gateway loop. Since we upgraded to PME 2023. most of these meter won't time synch anymore. I've worked through all the setting in both ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
59 0 1
Latest Reply: Charles_Murison

Solved
Stuart_Cheng
/html/rank_icons/LtCommander.png Stuart_Cheng /html/rank_icons/SE-Employee.png

Meters with German Eichrecht Certification

Hi All, Wondering if any Schneider Electric power or energy meters are certified under the German Eichrecht regulation. Thank you!
EcoStruxure Power & Grid icon_circle Metering & Power Quality
58 0 2
Latest Reply: Stuart_Cheng

Kirdim241
Kirdim241

Is it possible to use flexible busbar or copper busbar to connect MCCB...

EcoStruxure Power & Grid icon_circle Metering & Power Quality
62 0 1
Latest Reply: akash_das

Miyai
/html/rank_icons/Lieutenant.png Miyai

How to update firmware for multiple PQMs

Hello, Normally, when updating the firmware of one PQM (ION9000, PM8000), it is handled using a PC and IONsetup. However, updating the firmware for multiple PQMs takes time. Therefore, I would like...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
170 0 6
Latest Reply: Robert_Lee

Haresh9727
Haresh9727

PM 5300 modbus communication

I have problem facing from last fue days. When I connect pm 5300 with modbus poll software using ethernet cable at my laptop. Modbus poll software error occurred gateway path not respons.So please sugg...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
65 0 1
Latest Reply: Jesus_Diaz

srakesh
srakesh

Regarding the ridethough capability of Dynamic Voltage Restorer

Hi, Guide me in understanding the ride though time and sag correction capability of Dynamic voltage restorer DVR30060400M. In the datasheet it is mentioned that the Sag correction capability - for ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
56 0 0

2025-11-17

Alejandro_Vasquez
Alejandro_Vasquez

ION 7400 maximum reading of kWh (digits)

Hi community, do you know how many digits have the ION 7400 to read kWh? I have an ION7400, which showed me 9,999,187 kWh, then started counting again. Where can I Find that information?
EcoStruxure Power & Grid icon_circle Metering & Power Quality
83 0 1
Latest Reply: Mehran_Mehrnia

Solved
GREG.KADERA
/html/rank_icons/Crewman.png GREG.KADERA

HDPM6000 Modbus integer registers

trying to confirm Modbus integer registers for this unit the current for pole one L1 holding register starts 41336. Current registers are 41336 to 41377 pole 1-48 device ID of 2? Is the HDP6000 like t...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1538 0 22
Latest Reply: Mehran_Mehrnia

  • « Previous
    • 1
    • 2
    • 3
    • …
    • 222
  • Next »
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support

    Ask our Experts

    Have a question related to our products, solutions or services? Get quick support on community Forums

    Email Us

    For Community platform-related support, please email us

Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2025 Schneider Electric

Welcome!

Welcome to your new personalized space.

of

Explore