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ION7700 Error Code Document

Metering & Power Quality

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Scott_MCN
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ION7700 Error Code Document

Hello,

 

A customer has requested an error code document for the ION7700 that provides definitions to make sense of some internal events on their meters. 

 

They have 15+ ION7700s at a healthcare centre, and are seeing the below codes: 

 

priority cause_ion cause_value effect_ion effect_value
255 Diagnostics 1 786432 7700 ION Internal Event
255 Diagnostics 1 1275406514 7700 ION Internal Event
255 Diagnostics 1 0 7700 ION Internal Event
255 Diagnostics 1 621346822 7700 ION Internal Event
255 Diagnostics 1 3718250498 7700 ION Internal Event
255 Diagnostics 1 3221851276 7700 ION Internal Event

 

I've removed timestamp and node info for simplification. Events occur several days apart with no apparent correlation. 

 

 

Thanks,

 

– Scott Clysdale


Accepted Solutions
Charles_Murison
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Re: ION7700 Error Code Document

Hello Scott,

 

Sadly this information is not trivial to retrieve on a product that is old. I would say these meters may want to be the first meters replaced when possible.

 

Regards,

Charles

L4 Prime for Advanced metering and Utilities

See Answer In Context

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Charles_Murison
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Re: ION7700 Error Code Document

Hello Scott,

 

The short answer is that there is no error document for these codes. One item to note is that the ION7700 meter is quite old and no longer able to be repaired since April 2012. Likely these devices will need to be replaced.

 

Regards,

Charles

L4 Prime for Advanced metering and Utilities
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Scott_MCN
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Re: ION7700 Error Code Document

Thanks Charles,

 

Any idea what the error codes in the table mean? 

 

They're ready for staged replacement, and are finding the low-hanging fruit. 

 

 

Regards,

 

– Scott Clysdale

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Charles_Murison
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711

Re: ION7700 Error Code Document

Hello Scott,

 

Sadly this information is not trivial to retrieve on a product that is old. I would say these meters may want to be the first meters replaced when possible.

 

Regards,

Charles

L4 Prime for Advanced metering and Utilities
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Scott_MCN
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Re: ION7700 Error Code Document

Thanks Charles,

 

I'll let them know that these should be the first meters to replace. 

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