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Metering & Power Quality
Schneider Electric support forum about Power Meters (ION, PowerTag, PowerLogic) and Power Quality from design, implementation to troubleshooting and more.
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I used ION Setup to program a PM5563 Over Current alarm and had no problems. I'm very surprised that you were able to use PME to program the alarms since its a very complex operation on the device and PME technically doesn't know how to program Modbus-based devices (especially ones which are not read/write of direct registers). Programming of the PM556x alarms via the front panel restricts the use of non-integer values for the limits as you can only enter integer values from the front panel display (ex. Programming a limit of 12.345 via ION Setup will only display 12 on the front panel screen when viewed, and attempting to program that alarm for any reason will then reset the limit to 12.000).
Pay attention to the status bar when attempting to program the values as it might be indicating that both limits are out of range (limits are restricted based on the PT/CT ratios), so you may need to temporarily alter the ratios, modify the limits to a smaller values and then alter the PTs/CTs back to normal. If this is the case, let me know and I'll look into how we could maybe resolve this issue going forward (it is difficult in that if there are multiple settings, allow you to move away from that screen causes other issues).