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EcoStruxure IT Forum

Schneider Electric support forum about installation and configuration for DCIM including EcoStruxure IT Expert, IT Advisor, Data Center Expert, and NetBotz

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EcoStruxure IT Forum

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Informational
JLehr
/html/rank_icons/Sisko_20x20.png JLehr /html/rank_icons/SE-Employee.png

AI-ready infrastructure starts here!

Discover how Schneider Electric is helping IT leaders prepare for the future. In the Gartner® 2025 Hype Cycle, we’re recognized across 7 emerging technologies - including DCIM, Direct-to-Chip Liqu...
EcoStruxure IT icon_circle EcoStruxure IT Forum
231 1 0

2025-09-16

Informational
JLehr
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Facing the AI Challenge in Distributed IT?

As AI reshapes the digital landscape, visibility, resilience, and efficiency are more critical than ever. Schneider Electric’s CTO, Zach Nimboorkar, turned to our own solutions to meet these demand...
EcoStruxure IT icon_circle EcoStruxure IT Forum
310 1 1
Latest Reply: cdd

Informational
JLehr
/html/rank_icons/Sisko_20x20.png JLehr /html/rank_icons/SE-Employee.png

EcoStruxure IT Advisor 9.5.2 released

We're excited to announce the release of EcoStruxure IT Advisor 9.5.2! This release is packed with new features and improvements in the web client. Key Highlights Infrastructure tier managemen...
EcoStruxure IT icon_circle EcoStruxure IT Forum
629 3 0

2025-07-15

Solved
Anonymous user
Anonymous user

WELCOME TO THE ECOSTRUXURE IT FORUM

The EcoStruxure IT forum makes it easy for data center professionals from all over the world to connect and exchange knowledge. Diversity is our strength. To keep our community happy and productive, we...
EcoStruxure IT icon_circle EcoStruxure IT Forum
22085 17 8
Latest Reply: JLehr

DCIM_Support
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Camera pod 160 lost connection to Netbotz 570

Hi there! I have Netbotz 570 and 4 camera pods 160 attached to it. Suddenly one of the pods shows Calibration Template Only in StuctureWare DE and 10 sec loop trying to reconnect in AdvancedView. I'v...
EcoStruxure IT icon_circle EcoStruxure IT Forum
1333 0 10
Latest Reply: DCIM_Support

DCIM_Support
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Netbotz Offline Due to timeout or connection error

We had some NTP issues this morning, and i have been getting the "device is offline due to timeout or connection error" alert since. It will clear and the come back. Any ideas? (CID:141272261)
EcoStruxure IT icon_circle EcoStruxure IT Forum
1054 0 3
Latest Reply: DCIM_Support

DCIM_Support
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Setup APC Rack Mount UPS as source

Hi, When will be possible to use an APC SRT UPS as source for power in a room? I understand the workaround which is to create a generic UPS but I don't understand how hard is it to just edit the dev...
EcoStruxure IT icon_circle EcoStruxure IT Forum
649 0 3
Latest Reply: DCIM_Support

DCIM_Support
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Shut off/Switch off fresh water valve through rope leak alarm

Hello, we are going to install the Rack monitor 450 and 550 at our client site . Requirements: We will connect the rope leak with rack monitor 550 or 450. As Rope leak will generate the alarm, a shu...
EcoStruxure IT icon_circle EcoStruxure IT Forum
662 0 2
Latest Reply: DCIM_Support

DCIM_Support
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Configuration restore

Hi team, we have a customer with DCE 7.5 and he has lost all the users configurated in the system. He was registering a new AD user and after that all the previous users dissapeared. We have a config...
EcoStruxure IT icon_circle EcoStruxure IT Forum
823 0 3
Latest Reply: DCIM_Support

DCIM_Support
/html/rank_icons/Picard_20x20.png DCIM_Support

Struxureware Portal TLS issue

Hi Team, I have the following issue on my Portal: TLS Error shows up but the server and services are running as expected. TLS settings are as follows: Any other possible causes for this issu...
EcoStruxure IT icon_circle EcoStruxure IT Forum
1179 0 2
Latest Reply: DCIM_Support

DCIM_Support
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does dce support all apc ups

(CID:141271736)
EcoStruxure IT icon_circle EcoStruxure IT Forum
937 0 2
Latest Reply: DCIM_Support

DCIM_Support
/html/rank_icons/Picard_20x20.png DCIM_Support

Power Dependency Set Up

Can a basic rack PDU's power dependency be connected to a receptacle panel in another room? (CID:141271709)
EcoStruxure IT icon_circle EcoStruxure IT Forum
852 0 5
Latest Reply: DCIM_Support

DCIM_Support
/html/rank_icons/Picard_20x20.png DCIM_Support

PDU Estimated Load does not include Sub(RPP) Panels

Dear Community - We have a PDU with 4 local panels (A,B,C,D) and one remote power panel (RPP-E). Each of these 5 panels has a physical Branch Circuit Meter (BCM) installed. We've discovered the BCMs...
EcoStruxure IT icon_circle EcoStruxure IT Forum
902 0 4
Latest Reply: DCIM_Support

Solved
DCIM_Support
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SNMPV3 - Value Not Supported

Dear Support, We are converting devices which are already discovered type SNMPV1 in DCE to SNMPV3. After conversion, the devices are online on DCE using SNMPV3 and everything is normal. BUT, during t...
EcoStruxure IT icon_circle EcoStruxure IT Forum
965 0 3
Latest Reply: DCIM_Support

DCIM_Support
/html/rank_icons/Picard_20x20.png DCIM_Support

IT Advisor I/O?

What if any will be the differences between DCO with all options and ITA with respect to input output? E.g. Initial seeding via Excel, REST and SOAP APIs, ETL Import and Export DBs. Thanks (CID:14...
EcoStruxure IT icon_circle EcoStruxure IT Forum
1042 0 6
Latest Reply: DCIM_Support

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