ITA : Error - Perl execution failed

[DCIM_Support]

This question was originally posted on DCIM Support by tanawat on 2019-06-12

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The Application is running but cannot log in.

What is the cause of this error and How to fix this?

(CID:144868826)

[DCIM_Support]

This comment was originally posted on DCIM Support by Jef Faridi on 2019-06-12

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Hi Tanawat,

Can you please add more details about this installation/setup.

Is it a usual/normal installation or customized installation?

did it work before?

what changes have been done just before appearance of the issue?

Kind regards

(CID:144868949)

[DCIM_Support]

This comment was originally posted on DCIM Support by tanawat on 2019-06-13

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I have installed on VM last week and it works.

Only upload back up, restore and create a new floor plan.

Now root file system is used 99%.

(CID:144869203)

[DCIM_Support]

This answer was originally posted on DCIM Support by Jef Faridi on 2019-06-13

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Hi Tanawat,

It seems the sever dose not have enough resources such as storage capacity. 

System requirements/recommendations are described here:

https://sxwhelpcenter.ecostruxureit.com/display/UADCO8x/System+requirements

I would recommend a clean installation, the minimum recommendation is 4 CPU, 16 GB RAM and at least 100 GB storage, and then restoring the latest backup file.

Please let me know, if you have questions, thanks.

Kind regards

(CID:144869252)

[DCIM_Support]

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