Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Schneider Electric
Community
Community
Notifications
close
  • Categories
  • Forums
  • Knowledge Center
  • Blogs
  • Ideas
  • Events & Webinars
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register

Contact Support

Close

Ask our Experts

Have a question related to our products, solutions or services? Get quick support on community Forums

Email Us

For Community platform-related support, please email us

New Community Ranking System
Our Community ranking system has recently been updated. You may notice changes in user rankings and receive system messages or notifications. If you have questions about how the new ranking works, please refer to the announcement post for more details (click here).

EcoStruxure IT Forum

Schneider Electric support forum about installation and configuration for DCIM including EcoStruxure IT Expert, IT Advisor, Data Center Expert, and NetBotz

Search in

Improve your search experience:

  • Exact phrase → Use quotes " " (e.g., "error 404")
  • Wildcard → Use * for partial words (e.g., build*, *tion)
  • AND / OR → Combine keywords (e.g., login AND error, login OR sign‑in)
  • Keep it short → Use 2–3 relevant words , not full sentences
  • Filters → Narrow results by section (Knowledge Base, Users, Products)
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Select a Country

Please select a country to continue with beta search.

  • Home
  • Schneider Electric Community
  • EcoStruxure IT
  • EcoStruxure IT Forum
Options
  • Mark all as New
  • Mark all as Read
  • Float this item to the top
  • Subscribe
  • Bookmark
  • Invite a Friend
  • Threaded format
  • Linear Format
  • Sort by Topic Start Date
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Labels
Top Labels
  • Alphabetical
  • Data Center Expert 3,094
  • Data Center Operation 2,255
  • NetBotz 1,014
  • IT Expert 429
  • IT Advisor 361
  • DCIM Support 319
  • DDF 315
  • Portal 230
  • Genome 78
  • Asset Advisor 75
  • Tips and ideas 67
  • power monitoring expert 62
  • Building Operations 55
  • IT Design CFD 36
  • Product Feedback 28
  • Network Management Card 13
  • IT Advisor CFD 9
  • Features released 6
  • Training 4
  • DCE 3
  • Datacenter Netbotz & Monitoring 2
  • SMARTCONNECT 1
  • Alerts 1
  • PowerChute 1
  • Tips and Tricks 1
  • Connected Services Hub (CSH) 1
  • PACIS EcoSui 1
  • Datacenter UPS 1
  • UPS Management Devices & PowerChute Software 1
  • SSH 1
  • timeout 1
  • Bug fixes 1
  • Power Availability 1
  • Fire Prevention 1
  • Temperature Humidity & Air quality Sensors 1
  • Advanced view 1
  • SRV ups. single phase easy ups 1
  • Easy UPS SNMP 1
  • Operations & Services 1
  • Connectivity 1
  • 2. Release info 1
  • 6. Marketplace idea 1
  • 5. Product Q&A 1
  • How to 1
  • Analytics 1
  • Community 1
  • Help 1
  • Previous
  • 1 of 5
  • Next
Top Experts
User Count
Cory_McDonald
Cory_McDonald Champion
159
Jef
Jef Leader
114
gsterling
gsterling Mentor
77
View All
Related Products
Thumbnail of EcoStruxure™ IT Expert
Schneider Electric
EcoStruxure™ IT Expert
48
Thumbnail of EcoStruxure IT Design CFD
Schneider Electric
EcoStruxure IT Design CFD
26
Thumbnail of Data Center Expert
Schneider Electric
Data Center Expert
13
Load more

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Announcements & Events

Request a DDF using the Asset Definition service - learn more
- Find DCE DDF support here
- Find EcoStruxure IT device support here
Looking for documentation?
- Visit the EcoStruxure IT Help Center! Find DCE, ITE, ITA and DCO 8.x documentation and more here

EcoStruxure IT Forum

Start a Topic
  • All
  • Solved
  • Unsolved
  • Unanswered
Solved
Anonymous user
Anonymous user

WELCOME TO THE ECOSTRUXURE IT FORUM

The EcoStruxure IT forum makes it easy for data center professionals from all over the world to connect and exchange knowledge. Diversity is our strength. To keep our community happy and productive, we...
EcoStruxure IT icon_circle EcoStruxure IT Forum
26729 18 8
Latest Reply: JLehr

LaTorre
LaTorre

Email alert is not attaching the photo

After migration of the firmware from version (5.3.5.434) to the lates version (5.5.0.187) we still receive the email but for some reason the update was affecting the process and eliminate or remove the...
EcoStruxure IT icon_circle EcoStruxure IT Forum
623 0 8
Latest Reply: LaTorre

Solved
PrzemekSz
PrzemekSz Explorer

PowerChute Network Shutdown Integration with DCE

Hi, base on: https://community.se.com/t5/EcoStruxure-IT-forum/PowerChute-Network-Shutdown-virtual-appliance-Integration-with/m-p/208199 there is no possibility to integrate PCNS with DCE but DDF file...
EcoStruxure IT icon_circle EcoStruxure IT Forum
1704 1 3
Latest Reply: JLehr

Solved
Mr._T
Mr._T Explorer

View-Only User cannot Login via DCE v8.3.0 VM Desktop Client

Dear colleagues, I have created a View-Only user on DCE. I can Login via DCE Web UI with that User but when I try to Login via the Desktop Client, I am getting a Loading Error. I have not configured ...
EcoStruxure IT icon_circle EcoStruxure IT Forum
723 0 3
Latest Reply: ATrabert

Steve.Parker-Trace3
Steve.Parker-Trace3

Unable to open IT Expert from partner portal

When I log into the partner portal and try to open a customers IT Expert, nothing happens. I have tried 2 separate browsers on 2 different devices, and all fail to do anything. How can I open IT Exper...
EcoStruxure IT icon_circle EcoStruxure IT Forum
171 0 1
Latest Reply: Cory_McDonald

Solved
Mr._T
Mr._T Explorer

Power Outlet name on EPDU116S Rack PDU not reflecting on DCE

Dear colleagues, I have updated the Power Outlet name on EPDU116S Rack PDU however on DCE the default Outlet name is still showing under Device Sensors. I need the same naming conversion on the R-PD...
EcoStruxure IT icon_circle EcoStruxure IT Forum
461 1 2
Latest Reply: Mr._T

Solved
Operations
Operations

Support password configuration for DCE server (v9.1.0)

Recently, I updated to DCE version 9.1.0 and got the attached warning when logging into the desktop client. Does anyone know what the support password is and how to add one to the DCE server?
EcoStruxure IT icon_circle EcoStruxure IT Forum
382 0 2
Latest Reply: spezialist

Solved
Tafadzwa
Tafadzwa

NetBotz Rack Monitor 750 Rack Access Cards

Hi All, I have a client that wants to use Rack Access Cards on their Rack doors handles. I can see the Rack Handles on the NetBotz 750 and can command them to Open or Close however I want to use th...
EcoStruxure IT icon_circle EcoStruxure IT Forum
2437 0 5
Latest Reply: Huynhquy

Solved
spezialist
spezialist

Feature request: introduce the ability to send DCE notifications to me...

Dear support, I would like to draw your attention to the fact that even DCE-9.x still has a big gap in the methods of sending notifications compared to other monitoring systems. I mean that over the pa...
EcoStruxure IT icon_circle EcoStruxure IT Forum
229 1 1
Latest Reply: JLehr

markus.albisser
markus.albisser

TLS1.2 or 1.3 to send e-mail

Dear all We try to configure e-mail settings out of the EcoStruxure IT Datacenter Expert. The requirement here is that we have to use either TLS1.2 or 1.3. But in the configuration, I only have the o...
EcoStruxure IT icon_circle EcoStruxure IT Forum
1941 0 10
Latest Reply: markus.albisser

ffrazao
ffrazao

Changing network config lan2 DCE 9.0

Tried to change network config in Lan2 nic with no result.
EcoStruxure IT icon_circle EcoStruxure IT Forum
360 0 4
Latest Reply: Gabi

Solved
MarioBarolo
MarioBarolo Explorer

EcoStruxure IT app requires continuous login on S22 Smartphone

Hello team,I have a customer reporting that their on‑call smartphone, which has the EcoStruxure IT app installed, keeps requiring them to log in repeatedly. The session doesn’t stay active, and the use...
EcoStruxure IT icon_circle EcoStruxure IT Forum
905 1 4
Latest Reply: tashi.wangdi

  • « Previous
    • 1
    • …
    • 7
    • 8
    • 9
    • …
    • 607
  • Next »
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support

    Ask our Experts

    Have a question related to our products, solutions or services? Get quick support on community Forums

    Email Us

    For Community platform-related support, please email us

Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2026 Schneider Electric

Welcome!

Welcome to your new personalized space.

of

Explore