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Tze Jiang LAW

Lt. Commander

‎2025-08-19

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tjlaw

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ITA 9.3.5 - How to check which user is created under authentication se...

Dear Community, We are removing DCE as an authentication server as ITA user login. Before proceeding further, I would like to know how we identify wh...

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437 0 1

2024-10-31 06:13 AM

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tjlaw

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DCE 7.9.3 - Trap severity information

Dear Support, We have a question from our customer recently when they integrated DCE to send SNMP Traps to their NMS system via "Network Management S...

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831 1 2

2024-06-10 06:49 AM

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tjlaw

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ITA 9.1.8 - There was an error updating view

Dear Community, I was working with a new setup with 9.1.8 (the reason why to used this version is to later merge with the Main DC copy which uses 9.1...

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515 0 1

2024-05-20 09:22 AM

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tjlaw

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ITA 9.3.x or later syslog support

Dear Community, Is syslog export supported in ITA 9.3.x or later version? Thank you. BR, TJ

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1049 0 3

2024-02-19 01:31 AM

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tjlaw

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Selected company name doesn't match the company name of the parent equ...

Dear Community, I bumped into an error " Selected company name doesn't match the company name of the parent equipment" in every cage inside one parti...

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813 0 1

2023-02-27 06:24 AM

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tjlaw

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ITA 9.2.3 in RHEL 8 - Server patch question

Dear Community, We have installed ITA 9.2.3 with RHEL 8 (as per customer request before Rocky Linux was finalized as a replacement for Centos) last ...

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1026 0 1

2022-03-29 05:30 AM

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tjlaw

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DCE AP9465 - 3rd MAC Address discovered from Gb1

Dear Community, I have received a complaint from our end-user recently: They are using Aruba access switch and with ClearPass authentication : The ac...

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1508 0 3

2021-08-05 07:31 AM

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tjlaw

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Netbotz 250 with Wireless Sensor and Beacon Trigger issue

Dear Community, Quoting from one of our customer: " Can you please confirm if the Wireless Temperature Sensor can trigger Beacon, Output Relay or Sw...

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1546 0 3

2021-07-06 08:15 PM

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tjlaw

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ITA 9.1.x Colo Tenant Access Questions

Dear Community, I have a few questions regarding tenant login in web client: 1. Is the floor layout is meant to show in in whole? Compare to the pre...

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1934 0 5

2021-07-05 06:47 AM

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tjlaw

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DCE with Microsoft Edge - You are not authorized to view this page...

Dear Community, I have received a complaint from the end-user, they are having an issue browsing DCE webpage by using Microsoft Edge (version higher ...

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1532 0 1

2021-06-03 03:35 AM

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tjlaw

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User Assistance for ITA 9.1.x in PDF

Dear Community, Where can I find the PDF version of User Assistance for ITA 9.1.x? I could only find the DCO 8.x version in the PDF library. BR, T...

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2273 1 4

2021-03-29 05:45 AM

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