DCE device firmware and server updates

Use the Updates > Apply Firmware Updates option to update firmware at the SNMP devices and NetBotz Appliances monitored by the server using HTTP/HTTPS, or at SNMP devices, using FTP.   NOTICE: SNMPv3 communication between Data Center Expert (DCE) and APC Network Management Cards (NMC) may be lost when upgrading the NMC to version 6.4.6. See FAQ ID FA305661 for more information.   Select Updates > Apply Firmware Updates. Do one of the following, depending on whether the server has internet access: Internet access available: click Check Updates to check if any appropriate updates (SNMP devices or NetBotz Appliances) are available from the APC updates server that are more recent than the catalog, if any, currently installed at the Data Center Expert server. Internet access unavailable: click Import to import the SNMP devices or NetBotz Appliance catalog at the Data Center Expert server. A copy of the APC updates catalog zip file must already be downloaded to your client from APC. In the Device File Transfer Settings display (SNMP devices), add new settings, or edit existing settings, as needed, and click Finish. Note Two options in the Device menu allow you to manage the FTP, SCP, and global NetBotz Appliance credentials without accessing the Apply Firmware Updates option: Device File Transfer Settings, an SNMP Device Communication Settings option in the Device menu, and NetBotz Appliance Credentials, a NetBotz Appliance Communication Settings option in the Device menu. Select the devices you want to update from the devices listed for each available firmware update, and click Apply Updates. Note If no updates are available, click Close. In the Window > Device > Firmware Update Status, review the progress for the selected updates. For more information, see Firmware Update Status view.   See also Network Management Card end of life policy Network Management Card 2 (NMC 2) end of support policy

Several different status messages can be reported in this view for NetBotz Appliance updates initiated by selecting Apply Firmware Updates in the Updates menu. Message Description Failed to update device firmware. An unknown error occurred. Recommended Action: Make sure the NetBotz Appliance is turned on and online, its HTTP or HTTPS web service is enabled, and the "NetBotz Appliance Credentials" display accessed from Server Administration in the Settings menu includes the correct IP Address, Port, Username, and Password settings. Correct any network connection problem. If the problem persists, contact APC Support (http://www.apc.com/support). Failed to update the device: unable to connect. A network or HTTP/HTTPS communication problem exists. Recommended Action: Make sure the NetBotz Appliance is turned on and online, its HTTP or HTTPS web service is enabled, and the "NetBotz Appliance Credentials" display accessed from Server Administration in the Settings menu includes its correct IP address and port settings. Correct any network connection problem. If the problem persists, contact APC Support (http://www.apc.com/support). Note Once the problem is corrected, select Apply Firmware Updates in the Updates menu to update the device. Failed to update device: unable to log on. The server does not have the FTP access settings needed to log on to the device, or communication was lost after the connection was successful. Recommended Action: Make sure the "NetBotz Appliance Credentials" display accessed from Server Administration in the Settings menu includes the correct Username and Password for the NetBotz Appliance. Make sure the device has not been turned off or disconnected from the network. Correct any network connection problem. If the problem persists, contact APC Support (http://www.apc.com/support). Note Once the problem is corrected, select Apply Firmware Updates in the Updates menu to update the device. Transferring update... ({0}% The update is being transferred, with how much of the transfer has occurred reported as a percentage. Update completed successfully. The update was successful. Recommended Action: None Update pending... The update is pending, but not started. Recommended Action: None Update started... The update has started. Recommended Action: None Waiting for NetBotz Appliance to load update... The update still needs to be loaded at the NetBotz Appliance. Recommended Action: None

Several different status messages can be reported in this view for SNMP device updates initiated by using Apply Firmware Updates in the Updates menu. Message Description <Cancelled count> firmware updates have been cancelled. The number of pending firmware updates that were cancelled. Recommended Action: None Attempting to connect to the device... The server is trying to connect to the device. Recommended Action: None Attempting to log on to the device... The server is trying to log on to the device. Recommended Action: None Failed to update device: file verification failed for <file type> <file version>. A problem occurred, after the server transferred the update to the device successfully, that prevented the server from verifying that the update at the device matches the update sent to the device. Note The device will not function correctly if the update at the device does not match the update from the server. Recommended Action: Make sure the access settings have not changed at the server or device, and the appropriate file transfer protocol is still enabled at the device. Make sure the device has not been turned off or disconnected from the network. Correct any network connection problem. If the problem persists, contact APC Support (http://www.apc.com/support). Note Once the problem is corrected, select Apply Firmware Updates in the Updates menu to update the device. Failed to update device firmware. An unknown error occurred. Recommended Action: Make sure the device is turned on and online, the appropriate file transfer protocol is enabled at the device, and that the "Device File Transfer Settings" display settings are correct. Correct any network connection problem. If the problem persists, contact APC Support (http://www.apc.com/support). Failed to update the device: unable to connect. A network or file transfer protocol communication problem exists. Recommended Action: Make sure the device is turned on and online, the appropriate file transfer protocol is enabled at the device, and that the "Device File Transfer Settings" display settings used to access the device include the device's correct port number. Correct any network connection problem. If the problem persists, contact APC Support (http://www.apc.com/support). Note Once the problem is corrected, select Apply Firmware Updates in the Updates menu to update the device. Failed to update device: unable to log on. The server does not have the appropriate file transfer protocol settings needed to log on to the device, or communication was lost after the connection was successful. Recommended Action: Make sure the access settings needed to log on to the device are defined in the "Device File Transfer Settings" display, and the appropriate file transfer protocol is still enabled at the device. Make sure the device has not been turned off or disconnected from the network. Correct any network connection problem. If the problem persists, contact APC Support (http://www.apc.com/support). Note Once the problem is corrected, select Apply Firmware Updates in the Updates menu to update the device. Failed to update device: unable to transfer <file type> <file version>. A problem occurred, after the server logged on to the device successfully, that prevented the server from transferring the update. Recommended Action: Make sure the access settings have not changed at the server or device, and the appropriate file transfer protocol is still enabled at the device. Make sure the device has not been turned off or disconnected from the network. Correct any network connection problem. If the problem persists, contact APC Support (http://www.apc.com/support). Note Once the problem is corrected, select Apply Firmware Updates in the Updates menu to update the device. Successfully connected to the device. Now the server can attempt to log on to the device. Recommended Action: None Successfully logged on to the device. Now the server can attempt to transfer the update to the device. Recommended Action: None Successfully transferred <file type> <file version> to the device. Now the server can attempt to verify that the update at the device matches the file used for the update. Recommended Action: None Transferring <file type> <file version> to the device... The server is trying to transfer the update to the device. Recommended Action: None Unable to log on to the device: waiting to retry... The server has failed at least one attempt to log on to the device, but has not reached its retry limit. Recommended Action: None Unable to transfer <file type> <file version>: waiting to retry... The server has failed at least one attempt to transfer the update to the device, but has not reached its retry limit. Recommended Action: None Unable to verify <file type> <file version>: waiting to retry... The server has failed at least one attempt to verify the update at the device matches the update sent by the server, but has not reached its retry limit. Recommended Action: None Update cancelled. The update was cancelled. Recommended Action: None Update completed successfully. The update was successful. Recommended Action: None Update pending... An update is pending, but not started. Recommended Action: None Update started... An update has started. Recommended Action: None Verifying transfer of <file type> <file version> to the device... The server is trying to verify that the update at the device matches update sent by the server. Recommended Action: None Verified update to <file type> <file version>. The server verified that the update at the device matches the update sent by the server. Recommended Action: None Waiting for <file type> <file version> to load... The server is waiting for the device to restart, using the update that was transferred. Recommended Action: None Would you like to cancel the pending firmware updates? You have selected to cancel at least one pending update. Recommended Action: Click Yes to continue with the cancellation.

Four different status messages can appear when you use the display for Schedule Update Checks in the Settings menu. Message Description The next update check is set to occur on <Date> at <Time>. Reports the date and time for the next scheduled update check. Recommended Action: None The scheduled update checking service is disabled. The Check for Updates option is not selected. Recommended Action: Select to enable scheduling. Unable to schedule the specified update check. An unexpected server error occurred. Recommended Action: Try again. If the problem persists, contact APC Support (http://www.apc.com/support). Cannot schedule the updates check. Based on the server's time settings, the selected time is in the past. You attempted to use an invalid date or time to schedule a check for updates. Recommended Action: Use a time setting that is in the future.

You can schedule when the server will check the APC updates server for firmware updates that can be used for its monitored devices, either on a one-time or recurring basis. Available firmware updates are downloaded to the server, and listed in the "Load Firmware Updates" display in the "Update Device Firmware" wizard. NOTICE: You cannot schedule software updates to the Data Center Expert server. You must contact your local Technical Support and verify you have a valid software support contract to receive a Data Center Expert server update file. Note A message near the bottom of the display reports when the next scheduled update check will occur, or that the checking service is disabled.

You can download a copy of the APC firmware updates catalog (for SNMP devices and NetBotz Appliances) to your client, and then import that catalog to the server when that server does not have internet access to the APC updates server.     Data Center Expert users who have active support contracts for all monitored nodes can download the latest firmware update catalog that includes the IEC-certified NMC3 firmware 3.x from the EcoStruxure IT Entitlements portal.    The DCE device firmware update catalog available on apc.com (SFSWCDFCF) does not include IEC-certified NMC 3.x firmware.       This procedure assumes your client has internet access to the APC updates server. If not, you will need to download the updates catalog to a machine that does have access, and transfer the file to your client.   Note: Be sure your firewall settings allow you to download the catalog.   Download the DCE device firmware update catalog. Once the updates catalog is downloaded, select Apply Firmware Updates in the Updates menu in the client. In the "Select Device Updates" display, click Import. In the "Open" display, browse to the downloaded APC updates catalog, and click Open. Go to step 4 of Performing a firmware update to update devices using the imported APC updates catalog.   See also Network Management Card end of life policy Network Management Card 2 (NMC 2) end of support policy

An update status view is available using the Firmware Updates option accessed from Device in the Window menu. Element Description List Provides information about the update at each device selected for a firmware updates process, either an ongoing process, or the last process performed. Hostname: the device hostname or IP address Model: device model Location: location information for the device Status: status of the update App Version: application (App) version number of the update OS Version: operating system (OS) version number of the update Note Reported for SNMP device updates only. Time Completed: when the update finished Firmware Update Progress Identifies the number of Updates in progress, Updates canceled, Updates completed, and Successful updates. Cancel Pending Updates Click to cancel pending device updates. Note The Data Center Expert server can process device updates for up to 20 devices at a time. This button appears in the Firmware Update Status view only, and only when more than 20 devices were selected to be updated. For example, if 77 devices are selected, Cancel Pending Updates appears when the first set of 20 devices begins to be processed. You can click Cancel Pending Updates at this point to cancel the remaining 57 updates. If you chose not to cancel the pending updates, the button remains in the view while the second and third sets of 20 devices are processed, and disappears when the last set of 17 devices begins to be processed.  

IMPORTANT: Do not reboot the server during the update. The Data Center Expert update performs a data migration that takes under an hour for most systems. The data migration can take up to four hours if the system has thousands of devices and years of history.    Select the Apply Server Update option to import a server update package list file from your local machine, and install the server update.   Before beginning this procedure, you must have received an update notification from APC Support, and contacted them to download the appropriate update file. In the Updates menu, select Apply Server Updates. Click Import and navigate to the downloaded file. DCE 7.9.3 and older: The file name is *.lst file. Click Open to list the available updates in the display. DCE 8.0 and newer: The file name is upgrade.zip. DCE 8.0 and newer only accept the zipped upgrade file. Highlight the desired update and click Install Update. A dialog opens that states "Installing this update will cause the server to reboot. Would you like to continue?" Click Yes to confirm your selection and begin the update process. When the update is complete, users attempting to log in will receive a message stating that the client and server are different versions. A link will be provided to download the updated client from the server. Click the link to display the download page for the updated client. Download and install the new client and log in to the updated server. Go to Help > About to see the new server version.