Issue
While using a demo license, the system is unable to connect to the Building Advisor Cloud
Product Line
EcoStruxure Building Advisor
Environment
- Building Operation Enterprise Central 3.0 or later
- Building Operation Enterprise Server 3.0 or later
- Building Operation Automation Server Premium 3.0 or later
- Building Operation Building Advisor Portal
Cause
The Demo License of EBO does not contain the Cloud Connectivity feature.
If the original system was registered in 2.0 and running on a demo license, once it is upgraded to 3.0 the Cloud connectivity will be lost.
Resolution
Enterprise Server and Enterprise Central
Customers using an Enterprise Server or Enterprise Central must install a valid license to connect to the Building Adviser Cloud.
AS-P and AS-B
Cloud Connectivity is only supported in versions 3.0.x or later.
When running in a Stand-Alone configuration, the AS-P and AS-B do not require a separate license for Cloud Connectivity.
