Janet_lau

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Wing Yi Lau

Ensign

‎2024-02-19

Company :

SCHNEIDER ELECTRIC (HONG KONG) LIMITED

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Janet_lau

Acti9 PowerTag Link C fails to reconnect to Internet

Hi, May I know if Acti9 PowerTag Link C is capable to reconnect to the Internet automatically? As I found my PowerTag Link C disconnects to the Intern...

EcoStruxure Power & Grid icon_circle Gateways and Energy Servers

843 0 1

2022-10-30 07:45 PM

Janet_lau

Unable to configure time of Com'X 510

Hi Sir/Madam, I failed to configure the device's time in Com'X 510.The device's time did not change even when I saved the current time in Date/Time Se...

EcoStruxure Power & Grid icon_circle Gateways and Energy Servers

1427 0 4

2022-08-30 01:00 AM

Janet_lau

Com'X 510 unable to save Custom Event

Hi Sir/Madam, I failed to save Custom Event in Com'X 510.There was a popup message "There was an error saving Custom Event" with no additional informa...

EcoStruxure Power & Grid icon_circle Gateways and Energy Servers

1004 0 1

2022-08-29 12:55 AM

Janet_lau

Enquires on the ITA tenant portal

Hi Sir/Madam,As I cannot register a user as customer due to the missing of SMTP server, may I know if the ITA tenant portal is the same as the web cli...

EcoStruxure IT icon_circle EcoStruxure IT forum

706 0 1

2022-03-14 07:11 PM

Janet_lau

System requirement for DCE and ITA desktop client

Hi, May I know the system requirement for installing the DCE and ITA desktop client, such as the RAM and storage required? Many thanks. Best regards,J...

EcoStruxure IT icon_circle EcoStruxure IT forum

1137 0 3

2021-12-08 11:56 PM

Janet_lau

Issue on configuring airflow from ceiling in IT Advisor

Hi all, I failed to configure an airflow from ceiling in IT Advisor ver 9.2.1 with NetworkAIR FM DX Air Cooled 208-230V / 60Hz, Upflow FR and Perforat...

EcoStruxure IT icon_circle EcoStruxure IT forum

1363 1 4

2021-09-06 02:12 AM

Janet_lau

Does ITA_9.1.4 support excel import?

Hi Team , We need to import a bunch of asset data into ITA 9.1.4 via excel file, may I know how can do that? Best Regards,Janet

EcoStruxure IT icon_circle EcoStruxure IT forum

1811 0 3

2021-08-23 11:58 PM

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Acti9 PowerTag Link C fails to reconnect to Internet

Unable to configure time of Com'X 510

Com'X 510 unable to save Custom Event

Enquires on the ITA tenant portal

System requirement for DCE and ITA desktop client

Issue on configuring airflow from ceiling in IT Advisor

Does ITA_9.1.4 support excel import?

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