2024 EcoStruxure IT SmartConnect release notes

[SwathiNaidu]

November 2024

SmartConnect introduces a feature beneficial to MSPs and IT teams - Shared Devices. It allows multiple users to monitor and manage the same device(s) from separate user accounts. An owner can now share a device with up to five users that have two-factor authentication enabled. Shared device users can purchase licenses, remotely install UPS firmware, remotely reboot devices, and run diagnostic tests. Actions taken by shared device users are logged to the Event Log. Device owners can quickly share or revoke access to a device from the new Device Management tab.

Experience an interactive demonstration of SmartConnect features, now available on the SmartConnect web portal.

SmartConnect customers can get two free licenses for every ten advanced plan licenses purchased. A new quantity and pricing plan calculator is now available on the SmartConnect web portal.

August 2024

Known Issue

A third-party platform provider has recently implemented a change, affecting customers using email-to-SMS gateways. Issues with notifications may occur for customers using this type of service. It is recommended for the customers to use standard email delivery or explore Teams/Slack integrations while alternative solutions are investigated. We apologize for any inconvenience, as this change is outside our control.

July 2024

• An Advanced Plan promotion for 1Y and 3Y plans has launched with a term extension and/or free additional licenses issued when buying in increments of 10 licenses. Find out more in Subscription Overview.

• Reduce the number of notifications on the Dashboard screen by dismissing UPS Warranty Expired notifications.

• Warranty Expiring/Expired UPS status' can now be reviewed from the MyInventory and MyRenewals reports which can be downloaded from the Dashboard.