Wiser Heating System - Please Help

[Kamikaze_worm]

Hi All,

Really could do with some help. I had a Wiser smart heating system installed in the summer by a plumbing company and today is the first time I have actively gone to use it.

I have two thermostats and 8 radiator adapters. Each one is named and in a part of the house.

I went to turn on one of them (up the temp) and it didn't come on. After some checking a different radiator has come on and warmed. I have tried several others and they all don't respond to the correct adapter.

At first I thought they had been mis-labelled and used the 'Identify' button and all of the adapters are correct name location. 

What am I missing? What could be wrong. I am intending to go back to the plumbing company (when they open tomorrow) but thought I would ask in case it something obvious or silly I am missing.

Any help is much appreciated. 

Thanks,

[BrianT58]

I had mine installed in the summer too, but I knew more about the wiser system than the heating company...It sounds to me like the TRV's havent been calibrated properly and so they could be open when the should be closed and vice versa. It's not difficult to do and hopefully this video should help How To Recalibrate Smart Radiator Thermostat | Wiser - YouTube