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Smart Plug Firmware Version Blank

Schneider Electric Wiser Forum

Connect with Wiser Smart Home solution experts in the Schneider Electric Wiser forum. Discuss tips on features, updates, installation, and how to get the most out of your Wiser products.

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Gra1
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Posted: 4 weeks ago

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Posted: 4 weeks ago

Smart Plug Firmware Version Blank

I have recently added a smart plug to my system. Looking at the Wiser app for this device, the section that shows the firmware version is blank.

It is the only smart plug I have, but the hub, TRV's and Thermostat all show a firmware version in the app.

The Wiser website lists the firmware as Smart Plug: 0.0.34, app version: 00000022.

Is it meant to display the information.

The app is Ver 6.1.6 on Android 13.

 

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njknh
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Posted: 4 weeks ago

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Posted: 4 weeks ago

I get the same behaviour. As I'm fairly new to the Wiser system I cant comment on whether it has always been like this and I have had no particular reason to need to check the plug's firmware version.

 

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robertwigley
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Posted: 4 weeks ago

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Posted: 4 weeks ago

I believe this is simply a bug in the app. I see the same thing, but through the Home Assistant integration for Wiser, I can see the firmware is 00000022 as expected.

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PhilHornby
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Posted: 3 weeks ago

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Posted: 3 weeks ago

Via the API:-

 

"ActiveFirmwareVersion": "00000022"

"OtaVersion": 34 

 

which tie in with the details from the Website. (Unusally closely at that; they normally give at least one number in hexadecimal 🙄 )

 

I can't see any details in the App. though (I've fallen back to V5.4.0, so it's not a new bug)



---------------------
3 Channel Hubᴿ, 13xiTRVs, 7xRoomstats and 2xSmartplug/Repeaters. (UK)
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Gra1
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Posted: 3 weeks ago

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Posted: 3 weeks ago

Thanks all for the information.

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