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Posted: 2023-05-16 02:44 AM . Last Modified: 2024-11-22 04:25 AM
Hello!
I receive an error message when I tried to install Ecodial.
Any suggestion?
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Posted: 2023-05-22 04:22 AM
Hello
Thanks for reaching this forum.
The situation that you have faced, may be due to the 'SESU - Schneider Electric Software Update Utility'.
The same was getting installed along with the (EPD) EcoStruxure Power Design - Ecodial.
This may be a temporary issue and might have got resolved by itself.
Can you please try installing the EPD-Ecodial? and confirm that you are able to install the application successfully.
Regards,
Team - Ecodial Expert Support.
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Posted: 2023-05-22 04:22 AM
Hello
Thanks for reaching this forum.
The situation that you have faced, may be due to the 'SESU - Schneider Electric Software Update Utility'.
The same was getting installed along with the (EPD) EcoStruxure Power Design - Ecodial.
This may be a temporary issue and might have got resolved by itself.
Can you please try installing the EPD-Ecodial? and confirm that you are able to install the application successfully.
Regards,
Team - Ecodial Expert Support.
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Posted: 2023-06-07 10:16 PM
This may be a temporary issue and might have got resolved by itself.
As we have not received such issues from other users, we will be closing this query from our end.
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Posted: 2024-06-14 08:46 AM
HI ,
I am facing the same issue today? how can I solve it?
i have install the software update?
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Posted: 2024-06-17 09:13 PM
Hello Norma,
Can you please provide some additional information about the issue.
Example: Screen snap
Regards,
Team - Ecodial Expert Support
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Posted: 2024-12-09 05:13 AM
i am getting error massages when running Ecodail , download completed though
first error disappear fast from screen , second one is captured by attachment - then software shuts off
attached screen shot
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Posted: 2024-12-11 12:21 AM
Hello Rkthier,
Thank you for reaching out to us.
By attaching your screenshot, it seems to be related to a .NET activation issue.
Please follow the procedure below to rectify:
.NET framework activation:
Step 1: go to windows> control panel>get programs> turn windows feature ON or OFF
Step2: make sure that the box against the .NET 3,5 is checked as below
Step 3: restart the system and reinstall EPD Ecodial
This should resolve the issue.
If the issue persists after the above actions, please share the log files with us for further analysis.
You can find the log files at the following path
Thank you for your cooperation.
Thanks & Regards,
Ecodial Expert support team.
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Posted: 2024-12-12 10:31 AM
.NET 3.5 frame work is already checked .I Also uninstalled Schneider update , but still getting same error : 1935
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Posted: 2024-12-12 10:37 AM
I tried all steps , but it didn't work - .NET 3.5 is checked . ..
i couldn't find the log files
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Posted: 2024-12-12 09:01 PM
The screen snap shows the error message from 2020.
Are you facing an issue now on the latest version of the application.? and issue as on today.?
kindly please confirm.
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Posted: 2024-12-18 01:19 AM
Hello Rkthier,
Please find the below procedure to resolve "Error 1935"
Step 1: Clear the Log
Open an Administrator Command Prompt:
Enter the Command:
fsutil resource setautoreset true C:\\
Reboot the System.
Install the Software and Check.
Step 2: Run the Installer as Administrator
Thanks & Regards,
Team- Ecodial Expert Support
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Posted: 2024-12-18 06:06 AM
Ecodial version 5.3.0 error
Hi,
can you please propose a solution to error in attachment while using new version of ecodial?
Thank you,
BR,
K
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Posted: 2024-12-19 09:26 PM
Hello Krunoslav,
Thank you for reaching out to us.
We have validated from our side and identified the issue.
I’m pleased to inform you that it has been fixed in the upcoming version, which is scheduled to be implemented in the second week of January.
We will keep you updated once the new version is implemented.
Thanks & Regards,
Team- Ecodial expert support
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