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Template Paste Options in ION Setup doesn't pop up

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Arneil_Dalope
Lt. Commander | EcoXpert Master Lt. Commander | EcoXpert Master
Lt. Commander | EcoXpert Master
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405

Template Paste Options in ION Setup doesn't pop up

Hello,

 

There is an issue when you paste in a new template, the options below is not popping up anymore and will paste in the templare immediately. Unfortuantely it will wipe out all the settings and restote to factory default! which is very frustarting because you want to maintain these settings. 

 

The ION sertup version is 3.119053.01. 

 

The odd thing is that this happens to the customer and one of our teammate here is also experiencing it but not in my case. 

 

Did several tests.comparison but still the template is pasted immediately without the Template options window. Hopefully there is something that needs to sorted first but we cant find any.

 

Would appreciate if someone can help. 

 

Thanks,
Arneil

 

 

2.JPG


Accepted Solutions
Robert_Lee
Captain Captain
Captain

Re: Template Paste Options in ION Setup doesn't pop up

A new update (3.1.19095.1) to fix this issue is now available on the new ION Setup update link at:

 

https://www.se.com/en/download/document/ION_Setup_Latest_Release/

which will automatically redirect you to schneider-electric.com.

See Answer In Context

2 Replies 2
Robert_Lee
Captain Captain
Captain
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400

Re: Template Paste Options in ION Setup doesn't pop up

I've located the issue in the present ION Setup and will address it in the next update shortly.

 

In the meantime, there is a workaround in that *IF* you are just attempting to paste a template (i.e. not part of a firmware upgrade), you need to attempt to perform a upgrade BUT press Cancel during the file selection.  This will set the flag necessary for the Paste Template dialog to appear when you do the template paste.

 

So in order for you to see the dialog do the following steps:

 

1.  Select the Upgrade tab, press the Upgrade button.

2.  When prompted to select a file, select Cancel.

3.  Click on the Send to Meter tab, and perform the paste as normal as the dialog should now appear after you select the file.

If you are not seeing the dialog appear during an upgrade, let me know the exact steps you are performing and I'll investigate further.

Robert_Lee
Captain Captain
Captain

Re: Template Paste Options in ION Setup doesn't pop up

A new update (3.1.19095.1) to fix this issue is now available on the new ION Setup update link at:

 

https://www.se.com/en/download/document/ION_Setup_Latest_Release/

which will automatically redirect you to schneider-electric.com.