Welcome to the new Schneider Electric Community

It's your place to connect with experts and peers, get continuous support, and share knowledge.

  • Explore the new navigation for even easier access to your community.
  • Bookmark and use our new, easy-to-remember address (community.se.com).
  • Get ready for more content and an improved experience.

Contact SchneiderCommunity.Support@se.com if you have any questions.

Close
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
Send Invite Cancel
84567members
353835posts

PM810 losing their configuration at restart

Metering & Power Quality

Collaborate with multiple experts and discuss various topics about Power Meters and Power Quality. From design & implementation to troubleshooting and more, get support from experts and share your experiences by subscribing to the Schneider Electric Exchange forum today.

sesa97267_bridg
Lieutenant JG Lieutenant JG
Lieutenant JG
0 Likes
8
555

PM810 losing their configuration at restart

Hi,

I have 2 PM810 which are not permanently powered and they sometimes lose their configuration (communication parameters, language etc..) at restart.

Do you have history of such a phenomenon or any clue why it could happen?

Are the settings stored in flash memory or through battery system? if so, is there a way to check battery status/capacity?

Best regards,

Tags (4)
8 Replies 8
Adrian_Dicea
Janeway Janeway
Janeway
0 Likes
1
463

Re: PM810 losing their configuration at restart

Did you get an answer from Tech Support on this issue?

sesa97267_bridg
Lieutenant JG Lieutenant JG
Lieutenant JG
0 Likes
0
463

Re: PM810 losing their configuration at restart

Hi Adrian,

nothing so far. As they do not have the latest FW revision (they have n-1 version), I am considering suggesting them to upgrade and see...

Any other idea on your side?

Regards

farmer83
Schneider Alumni (Retired)
Schneider Alumni (Retired)
0 Likes
1
463

Re: PM810 losing their configuration at restart

The PM810 has no internal battery.  It will definitely lose the clock, but I never experienced it losing the program.

Adrian_Dicea
Janeway Janeway
Janeway
0 Likes
2
463

Re: PM810 losing their configuration at restart

Jean-Christophe,

We have received your query, there is a technical case registered already and escalated to L4.

You will be constantly notified of what is going on by my colleague who handles the case.

Regards,

Adrian

sesa97267_bridg
Lieutenant JG Lieutenant JG
Lieutenant JG
0 Likes
0
463

Re: PM810 losing their configuration at restart

Hi John,

thanks for your feedback.

I have now a case open with Power Technical Support.

I will post the outcome of this issue when it is solved.

Regards,

sesa252887_brid
Schneider Alumni (Retired)
Schneider Alumni (Retired)
0 Likes
1
463

Re: PM810 losing their configuration at restart

We have encountered configuration loss after restart in commissioning stage of several projects in Taiwan as well.

Please also inform me if there's a fix.

Thanks

-Abon

sesa97267_bridg
Lieutenant JG Lieutenant JG
Lieutenant JG
0 Likes
0
463

Re: PM810 losing their configuration at restart

Dear Chen,

the case was closed because I could not provide sufficient information on what was happening.

You should contact Power Technical Support and open a case also, that may help deeper investigations if we are several users facing this issue,

Regards,

sesa56314
Schneider Alumni (Retired)
Schneider Alumni (Retired)
0 Likes
0
463

Re: PM810 losing their configuration at restart

For each device which have encoutered this issue, could you please report the values of modbus registers 8927, 8928 and 8929?