PM5563 User database corrupted. How to restart, reset and reload operating firmware.

[qcomnet]

Our company has three of these PM5563.

One has a corrupted user database that occurred during a SNMPWALK of the unit.

Now, cannot access the unit and unsure how to reset.  Is there a hidden reset button?  This is mounted in the AC switchboard panel which would require de-energizing the panel to remove the unit to work on it.

Thoughts?

Matt

[Jesus_Diaz]

Hello,

@qcomnet, Can you please confirm which FW version is installed?

What do you mean by "you cannot access the meter"? Are you referring to webpage credentials or front display passwords?

[qcomnet]

Jesus,

We have three of them installed – identical models.

All three had the same firmware applied.

THIS DATA IS FROM ONE OF THE WORKING UNITS:

Model Number:	PowerLogic™ PM5563
Manufacture Date:	2020-03-11 12:29:47
Serial Number:	605052238
Firmware Version
OS:	2.7.4
Language:	2.14.0
RS:	2.7.8
FPGA:	2.0.3
Ethernet:	2.7.4

One of the three, crashed during a SNMPWALK of the device.  When it recovered, the user database appears to have been corrupted.  All I get is the username/password prompt when I attempt to log into the device.

I’m trying to understand how to reset the unit or access it in some way to restore factory configuration.

Thanks.

Matt

[qcomnet]

I'm referring to Web and FTP, as well as some sort of reset button or method of wiping the unit entirely.  None of the credentials (user1/user2) work, including the ones we added as part of the initial setup.

And sorry about the 'duplicate' posting.  The information I posted didn't appear to be complete, so submitted it twice only to find that your mod has to approve all posts.

Thanks.

[Jesus_Diaz · Accepted solution]

Hi @qcomnet ,

In this case, I suggest contacting your local support.