Metering & Power Quality
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Our company has three of these PM5563.
One has a corrupted user database that occurred during a SNMPWALK of the unit.
Now, cannot access the unit and unsure how to reset. Is there a hidden reset button? This is mounted in the AC switchboard panel which would require de-energizing the panel to remove the unit to work on it.
Thoughts?
Matt
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Hello,
@qcomnet, Can you please confirm which FW version is installed?
What do you mean by "you cannot access the meter"? Are you referring to webpage credentials or front display passwords?
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Jesus,
We have three of them installed – identical models.
All three had the same firmware applied.
THIS DATA IS FROM ONE OF THE WORKING UNITS:
Model Number: |
PowerLogic™ PM5563 |
Manufacture Date: |
2020-03-11 12:29:47 |
Serial Number: |
605052238 |
|
|
Firmware Version |
|
OS: |
2.7.4 |
Language: |
2.14.0 |
RS: |
2.7.8 |
FPGA: |
2.0.3 |
Ethernet: |
2.7.4 |
One of the three, crashed during a SNMPWALK of the device. When it recovered, the user database appears to have been corrupted. All I get is the username/password prompt when I attempt to log into the device.
I’m trying to understand how to reset the unit or access it in some way to restore factory configuration.
Thanks.
Matt
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I'm referring to Web and FTP, as well as some sort of reset button or method of wiping the unit entirely. None of the credentials (user1/user2) work, including the ones we added as part of the initial setup.
And sorry about the 'duplicate' posting. The information I posted didn't appear to be complete, so submitted it twice only to find that your mod has to approve all posts.
Thanks.
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