PM5000 Series 0081 hex error code on daignostic status menu

[sesa738450]

Hi Everyone, 

my customer have PM5000 series which have wrench icon on next left top power meter display (on normal condition show black square), i check on menu diagnostic > status show code 0081 Hex (on normal condition show "OK")

FAQ told "0081" stand for "Back up Ram/ Vbat Fail"

https://www.se.com/sg/en/faqs/FA272968/

why this code occur ? and how to repair it? or the power meter must be replaced ?

[Mehran_Mehrnia]

Hi @sesa738450 

When the wrench symbol appears in the top left corner of the display with the error code 0081 hex under the diagnostic page, it's very likely that the meter's battery is dead. Unfortunately, the battery is not field replaceable.

0081 : Back up Ram/ Vbat Fail

Best Regards,

-Mehran

L3 Expert Advanced metering

[sesa738450]

Well, i will ask customer to check warranty. Thanks for your answer @Mehran_Mehrnia