PM3255 datalogs

[Gladwin]

I trust that you are well. One of our customers has raised concerns about issues with the data logs coming from the PM3255 meters. There seem to be some serious gaps coming through, and this is becoming more and more of an issue.

Has anyone experienced this problem before? Possible firmware issue, maybe?

[Ramasamy_N]

Hi @Gladwin 

Can you share more detail about this issue? Is the data log configured properly using ION setup? Is the logs are downloaded in ION setup as attached? 

Regards, 

Ramasamy N

[Robert_Lee]

What software are you using to observe this gap in the data? PME/ION Setup or something else completely different?  Is it possible that the device has powered off during the gap in the data?

[Charles_Murison]

Hello @Gladwin ,

Any update on this question? Did you see the questions from Ramasamy and Robert?

regards,

Charles

[Gladwin]

Good day Team,

apologies, i'm just waiting for the customer to give me the access to the site, i will then answer the questions.

[Charles_Murison · Accepted solution]

Hello @Gladwin ,

Any follow up by the customer?

Regards,

Charles