Issue Configuring Email on Alarm PM5560

[AdhishS]

Hello all,

Trying to configure and test an email on alarm for a customer PM5560, however emails are not actually being received due to a "soft bounce".

I successfully upgraded the meter's firmware from 2.7.8 --> 4.1.3 due to webpage limitations in 2.7.8. The customer does not have PME. 

The customer does not wish to use their own SMTP server for relaying emails as the meter is isolated from their corporate network, instead they want to use a 3rd party like Gmail SMTP. For testing purposes, I used another 3rd party service SMTP2GO, because it gives more insight into the network activity

Using the "Send Test Email" feature in the Email on Alarm Settings webpage, I see that emails are successfully being sent out of the meter, but are being soft bounced due to "Unauthenticated email form schenider-electric.com is not accepted due to domain's DMARC policy." when sent to gmail or yahoo receiver addresses. 

Has anyone ran into this issue before? What can I recommend to the customer? 

[AdhishS]

[Bojan · Accepted solution]

Hi Adhish,

Usually we ask Customer for SMTP settings to be provided from them.

I've never heard about that Dig settings in Google Admin Tools, but I see that schneider-electric.com doesn't exist in mine.

If you decide to pursue this way, most likely you will have to add it as described here. 

[AdhishS]

Thank you Bojan! 

I have recommended again that the customer provide their SMTP server. For now, I have managed to configure the email using SMTP2GO server and sending to the customer's corporate email domain with firewall rules configured, but sending to Gmail/Yahoo addresses still does not work. I will look into adding the DMARC policy if they want to change the current setup