Welcome to the new Schneider Electric Community

It's your place to connect with experts and peers, get continuous support, and share knowledge.

  • Explore the new navigation for even easier access to your community.
  • Bookmark and use our new, easy-to-remember address (community.se.com).
  • Get ready for more content and an improved experience.

Contact SchneiderCommunity.Support@se.com if you have any questions.

Close
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
Send Invite Cancel
84861members
354338posts

IONSetup failing to install on Server 2012R2

Metering & Power Quality

Collaborate with multiple experts and discuss various topics about Power Meters and Power Quality. From design & implementation to troubleshooting and more, get support from experts and share your experiences by subscribing to the Schneider Electric Exchange forum today.

Solved
sesa213866_brid
Crewman Crewman
Crewman
0 Likes
3
402

IONSetup failing to install on Server 2012R2

Has any one seen the IONSetup installer crashing on Server 2012R2? Version v3.1.19213.03. Here is the error log

Problem signature:

  Problem Event Name:                        CLR20r3

  Problem Signature 01:                      Setup.exe

  Problem Signature 02:                      2.3.14245.1

  Problem Signature 03:                      54060f0d

  Problem Signature 04:                      mscorlib

  Problem Signature 05:                      4.7.3416.0

  Problem Signature 06:                      5cabfb31

  Problem Signature 07:                      2217

  Problem Signature 08:                      1c

  Problem Signature 09:                      System.Windows.Markup.XamlParse

  OS Version:                                          6.3.9600.2.0.0.272.7

  Locale ID:                                             1033

  Additional Information 1:                 5861

  Additional Information 2:                 5861822e1919d7c014bbb064c64908b2

  Additional Information 3:                 3c39

  Additional Information 4:                 3c390ead1f6678e1205760b69cf3f2fc

I am running it as an admin, and tried on 2 different accounts and 2 different "identical" server, same result
 
Tags (1)

Accepted Solutions
Robert_Lee
Captain Captain
Captain

Re: IONSetup failing to install on Server 2012R2

This is likely a known FIPs issue if that feature is turned ON.

 

Turn off the feature temporarily to install the software and then you can turn it back on after you've installed the software.

 

If FIPs isn't present, send us your installation log files (found in the C:\Program Files (x86)\Schneider Electric\ION Setup\SetupLogs folder).

See Answer In Context

3 Replies 3
Charles_Murison
Picard Picard
Picard

Re: IONSetup failing to install on Server 2012R2

May have better luck if you post/move this question to the ION Setup forum.

L4 Prime for Advanced metering and Utilities
Robert_Lee
Captain Captain
Captain

Re: IONSetup failing to install on Server 2012R2

This is likely a known FIPs issue if that feature is turned ON.

 

Turn off the feature temporarily to install the software and then you can turn it back on after you've installed the software.

 

If FIPs isn't present, send us your installation log files (found in the C:\Program Files (x86)\Schneider Electric\ION Setup\SetupLogs folder).

FirdousKhan
Community Alumni (Retired)
Community Alumni (Retired)
0 Likes
0
380

Re: IONSetup failing to install on Server 2012R2

 
@Robert_Lee helped you to solve your problem. If his answer helps you, I kindly invite you to click on his answer “Accept as Solution” so other members can find the same solution through the search bar.
 
Thank you!

Best,
Firdous - Animation and Moderation Exchange Community Team