Display in PM5350

SESA528 · ‎2019-09-17

Hi team,

I have trouble with PM5350.

Display **** with Frequency, Power factor as image below.

Pls help me. Thanks very much

Charles_Murison · ‎2019-09-23

I can't speak for the PM5000 series but many other devices require detecting when the signal crosses a boundary or value to determine the period of the signal then calculate the frequency from the period, without a signal, the meter cannot determine the period and therefore cannot display/determine frequency.

Can you give a screenshot showing a voltage applied to meter's measurement inputs?

L4 Prime for Advanced metering and Utilities

See Answer In Context

SESA528 · ‎2019-09-18

Hi bro,

Please help me? Thanks very much

Matt_Curry · ‎2019-09-18

Hi @SESA528 I will move this to the Power Metering area for other insights. Have you brought this to Technical Support for invesitigation? If you don't get an answer here, I would suggest that as a next step.

Anonymous user · ‎2019-09-23

What does it display when there is load on it ?

SESA528 · ‎2019-09-23

HI @Matt_Curry ,

I not yet raise with Technical Support. Please help me do that.

Thanks very much

SESA528 · ‎2019-09-23

Hi @Anonymous user ,

Yes. Load on after that appear this display.

Please help me do that.

Thanks Rich

Charles_Murison · ‎2019-09-23

Hello@SESA528 ,

I can't speak for the PM5000 series but many other devices require detecting when the signal crosses a boundary or value to determine the period of the signal then calculate the frequency from the period, without a signal, the meter cannot determine the period and therefore cannot display/determine frequency.

Can you give a screenshot showing a voltage applied to meter's measurement inputs?

L4 Prime for Advanced metering and Utilities

SESA528 · ‎2019-09-29

HI @Charles_Murison ,

Thanks for your informations.

I will take a picture voltage input in this PM5350 and after that send for you consider.

Thanks very much