ION7650 does not communicate with PME and IONSetup

[Ricardo_RM]

hello community

A few days ago an ION 7650 does not allow connecting to the PME, nor to the ION Setup.

As seen in the image, if there is communication on the network, then it pings.

But when you try to connect to the Magnament Console, it says that it cannot connect. Nor when entering ION Setup, where the message that appears is that it is not "unable to contact device".

And it has tried to enter the web server of the meter, but it still does not work. As seen in the following image

Any information would help me. Many thanks for everything.

@Charles_Murison 

@Attila_Fritz 

[Charles_Murison]

Hello @Ricardo_RM ,

This is a loaded question and there could be a few things that could be happening. The first thing I will say is that ping is a very, very low test. What this tells me is something on the network replied to the ping broadcast. It could be a duplicate IP address on the network and what you think you are talking to is not a meter.

Could be network is blocking ports. Ports 80 (http) 7700 (ION, PME + ION Setup). Unusual to have port 80 blocked so I would test if there are possibly another devices on the network with that IP address. 

If you connect directly to the meter are you able to communicate?

Regards,

Charles

[Ricardo_RM]

Hello @Charles_Murison 

If I forgot to comment that I did the tests by connecting the meter directly to the computer and I had no results.

But other meters were also tested and whether they were working normally.

Greetings

[p_dejarmy_encos]

Hello Ricardo,

Are you able to communicate with the meter using the serial ports?

Best regards,

[Charles_Murison]

If connecting to the meter directly, did you make sure your computer's IP address was in the same subnet as the meter? This is combination of IP address and subnet mask. 

Regards,

Charles

[Ricardo_RM]

Hello @p_dejarmy_encos 

It has not been tested, can this type of communication use the same functions as if it were connected with Ethernet?

Greetings.

Greetings.

[Ricardo_RM]

Hello,

Correct, the same subnet was put in that was in the computer and in the meter. And I tried another meter and if it worked normally when connected directly.

Greetings

[Charles_Murison]

Hello @Ricardo_RM ,

The serial port(s) of a meter can talk ION and be used to communicate with meter using ION Setup. Note that serial communications are significantly slower than Ethernet communications.

Depending on the firmware version of the meter, you could try using Telnet to communicate to the meter. Not much settings you could change but does help test communications.

If you remove the meter from the network does Ping still respond?

Did you try power cycle the meter?

Regards,

Charles