ION7650 V400 Firmware downgrade failed

Arneil_Dalope · ‎2015-01-22

Hi,

We have a new ION7650 with a firmware V400 that needs to be downgraded to V371e to allow us to paste our customized meter template. The problem is that I cannot downgrade the firmware from V400 to V371e. (V400 to V373e also failed) I am using the latest IONSetup v3.0.15008.01. I already raised a Tech Support case and I'm waiting for their response. Just wondering if there is someone here in the community that can advise. And also if there is someone who can tell me where to find the "What's New?" in ION7650 V400 would be great.

Regards,

Arneil

Robert_Lee · ‎2015-01-22

New ION7650 devices now operate using different hardware components from previous iterations due to vendors phasing them out and the new components are incompatible or require different instructions sets. This requires the breaking of compatibility which is noted by the change in the firmware version (ex. going from V3XX to V4XX). Devices built with V4XX firmware can not accept firmware made for V3XX devices and vice versa. However, templates made on V3XX firmware should be able to be pasted on V4XX firmware without any issue (the reverse may not be true and software will generally not permit this).

See Answer In Context

Robert_Lee · ‎2015-01-22

New ION7650 devices now operate using different hardware components from previous iterations due to vendors phasing them out and the new components are incompatible or require different instructions sets. This requires the breaking of compatibility which is noted by the change in the firmware version (ex. going from V3XX to V4XX). Devices built with V4XX firmware can not accept firmware made for V3XX devices and vice versa. However, templates made on V3XX firmware should be able to be pasted on V4XX firmware without any issue (the reverse may not be true and software will generally not permit this).

sesa50168 · ‎2015-01-22

Hi Arneil -

I want to confirm Rob's response, and add to it. The V400 firmware has all of the features from the earlier versions of firmware, so we have all the capabilities of the earlier firmware, and as he said, you should be able to paste your templates into it.

The older firmware had 2 variants - one with IEC 61850 protocol and one without that protocol. Due to the changes, the new V400 firmware no longer requires the 2 variants, and IEC 61850 is available in all the ION7x50 meters that have Ethernet.

Arneil_Dalope · ‎2015-01-25

Thank you for your responses. Hopefully the "What's New on V400?" document will be released soon.

Anonymous user · ‎2015-02-20

Hi Arneil,

The What's New on v400 document has been released.

http://download.schneider-electric.com/files?p_File_Id=700136681&p_File_Name=7EN12_0279_00.pdf

MatthewP · ‎2016-09-02

I was banging my head against the wall on this issue too.

Found the doc below. New ION7650 have different hardware in them. ION7650 serial number ending with "-05" or higher are compatible with firmware V4xx.

http://download.schneider-electric.com/files?p_Reference=7EN12-0279-00&p_EnDocType=User%20guide&p_Fi...

Yut · ‎2016-09-27

It might be similar to our case in ION8800B.

To send framework develop on V 3xx meter to meter V35x we have to use old version ION Setup 2.2 after that you can use ION Setup 3.0 to copy the framework from the V 35x meter for distribute to other meters.

Try it.