ION7500 Continually recycling

[mcolston]

I have a customer that has a few of these meters installed - most of them are just RS485 connected to a BMS.

One or two of them will restart on a regular basis - sometimes will stop, and allow access to the menu's, but other ones just continually reboot.

Any idea what could be the cause of this? Could it be power supply issues?

Also, one that was resetting a lot was removed and a spare they had on site installed - this one didn't have the additional IO card, so that was installed, but is not setup. I did manage to power the old one up (Which then didn't reset for several hours) and pull off the configuration file with IONsetup. 

I assume there will be no issue downloading this configuration to the new meter - with perhaps the exception of it needing the ethernet port then setup?

[Anonymous user · Accepted solution]

Hi @mcolston,

It is really hard to identify what could be the issue from the information you have shared. It can be power supply yes, but other things as well.

I would advise you to contact technical support, they will help you collect the meter eventlog (for the device you have replaced and powered) to check for internal errors on the meter.

With this information it may be easier to tell what is happening ot the devices.

Besides that we might need the device returned to Victoria for failure analysis, but if the device is working fine after removed from the customer it may get tricky to replicate the issue and understand the root cause.

Please open a tech support case and share the case number and we will be able to investigate.

Thanks,

Fabricio