ION 9000 firmware

[bao_securebits_]

Hi All,

We are having an issue trying to use the Lastest ION Setup to upgrade the firmware of a ION 9000 which has v2.0. We have tried upgrading it it version 2.1 first but it's coming up with the following.

There's a screen capture attached. 

Anyone have any ideas what this could be?

It's not allowing the process to continue and asking for the meter to be Downgraded/Upgraded to v1.4?

[Robert_Lee]

Could you possibly upload your UPGRADE.LOG file found in the C:\ProgramData\Schneider Electric\ION Setup folder.

Either ION Setup is unable to detect the firmware for the ION9000 or something is wrong with it reading the information from the upgrade file.

[bao_securebits_]

Hi There,

I've uploaded the file you requested.

The dates is from 8th Nov for that meter upload.

Thanks

[Tom_Stevenson]

Hi - looks like device firmware and serial number are empty in the file.  Per Rob's comment - can you confirm ut3 is communicating?

[Robert_Lee · Accepted solution]

By the looks of the log file, you are using the wrong IP port for standard ION communications:

8:59:57 AM: Software Version (Build): 3.2 (Build 21279)
9:00:08 AM: Incorrect password
9:00:08 AM: Upgrade started at Monday, 8 November 2021 9:00:08 AM
9:01:36 AM: Device Name = ion 9000 ut3
9:01:36 AM: Device Serial Number =
9:01:36 AM: Device IP Address = 10.22.142.8/502

502 is typically used for Modbus TCP, while ION is 7700.

10:12:53 AM: Software Version (Build): 3.2 (Build 21006)
10:12:53 AM: Upgrade started at Monday, 17 May 2021 10:12:53 AM
10:12:53 AM: Device Name = Meter1
10:12:53 AM: Device Serial Number = ME-1905B045-02
10:12:53 AM: Device IP Address = 192.168.99.12/7700

[Charles_Murison]

Hello @bao_securebits_ 

Did changing the ports help with your upgrade?

Regards,

Charles