How to reset password ION7600 (customer forgot the password)

[Parlindungan_Sitorus]

Dear All Expert,

One of our customer that has ION7600 meter forgot the password.

They want to change the parameter and also want to create the custom function on this meter.

Kindly need your advice, how we can reset the password to default password or is there any master password for open the login and then we can change the password.

Here is the information from the ION7600 meter.

Serial Number: PL-0405A033-01

[Tom_Stevenson]

Hi Parlindungan

Have you contacted support on this? 

Thanks

Tom

[Charles_Murison · Accepted solution]

Hello Parlindungan,

I want to help set some expectations on this. First, the ION7600 meters are old and no longer officially supported. There is no way to return the meters to have the password reset at the factory.

Tech support might, and I want to stress MIGHT, be able to help. I do not want to go through details on a public forum. Depending on specific meter configurations, certain options may be available. However customer must be prepared to accept that without password meter may be locked to them.

Regards,

Charles