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CM3/4 - ION Setup Deletes Alarm Config
Metering & Power Quality
Schneider Electric support forum about Power Meters (ION, PowerTag, PowerLogic) and Power Quality from design, implementation to troubleshooting and more.
Going to the website may still have a very old version.
If the issue is repeatable and is a result of even changing a single configuration by just pressing the Send button on any of the dialogs, then with the new version you can hold down the <Shift> button when you click on the Send button. This should show a dialog which says "Additional debugging enabled". This indicates that the packet transmission will be written to a log file called "PACKET.LOG" which is stored in the Config folder (usually C:\Program Data\Schneider Electric\ION Setup) which will have the raw Modbus packets sent and anything that is received. This information will help in able to determine what ION Setup is doing incorrectly or if the meter is responding not as expected.
It sounds though that if even attempting to Save template information (which is just extracting information from the meter and not programming anything) using ION Setup is causing the device to reset after SMS has programmed it, then this sounds like a meter issue somehow as no read functions should reset the meter (as opposed to actually trying to program the meter).