BCPME - Can't configure the CTs

[MariyaIgnatova]

Dear collegues, 

We have 7 boards BCPME multi-circuit meters with Ethernet. With all of them we have one and the same problem.

We can connect to the web page of the meter, but we can't write anything to it. From the GUI we can only read the registers.

We tried with ION Setup and with PME. We connected directly with Modbus TCP/IP and Modbus RS485 with EGX150.

In ION setup when we click on "Branch Circuit CT sizes" is says "no response".

We tested it also with PME, in Management Console it says " Device connected", in Vista it opens the diagram, but it says again no response.

Reference number: BCPMSCE1S

I would appriciate any support on this topic.

Thank you in advance!

Regards,

[Charles_Murison · Accepted solution]

Recommend contacting technical support with documentation of what steps have been tried as well as any screen shots you have. Would also be a good idea to include seral numbers of the devices and information about the CTs.

[KuanKhoon]

Hi Mariyalgnatova,

Not sure if you used Internet Explorer to access the web GUI, but you may want to note this and use Firefox and Google Chrome to try accessing the BCPME web GUI, I did detect instability when using Internet Explorer prior.

Check the following when you are trying to connect to the BCPME board. Assuming you have a 84 way board,

1) On ethernet, you should be accessing [IP Address of unit] / Slave ID: 1 for the first 42 branches and Slave ID: 2 for the second 42 branches.

2) On EGX150, you should be accessing [IP Address of EGX150] / Slave ID: 1 for the first 42 branches and Slave ID: 2 for the second 42 branches.

The above is assuming that the BCPME is factory state and no configuration was done. If you are on the EGX150 route, do not daisy chain multiple BCPME up just yet. They are not configured and there will be multiple Slave ID: 1 and 2 in the chains and you will not be able to successfully connect to anything.

Have said the above, should the steps above fail, return the units back for expert assessment to determine the cause of the problem.

Tan Kuan Khoon

Senior Specialist, PAE

Digital Energy, Energy Management Services

Schneider Electric Singapore Pte Ltd