Issue
The License server cannot be seen by either the Workstation or Enterprise Server
Product Line
EcoStruxure Building Operation
Environment
- Building Operation License Administrator
- Building Operation Workstation
- Building Operation Enterprise Server
Cause
When attempting to log onto a system using Workstation, or start an Enterprise Server, the license is not seen on a remote License Server.
Resolution
Make sure your firewall setting is not blocking the license system. For more information read SmartStruxure Workstation or editors can't get license when using firewall (errors -15 or -96)
The system consisted of a PC running the Building Operation License Server. The license on the PC had been generated from an entitlement for an Enterprise Server, Workstation and program editing tools. A second PC was running the Workstation and Enterprise Server programs.
- Confirming that the correct licenses are available on the License server.
- On the License Server, select Internet Explorer and enter http://localhost:8888 in the address bar.
- Select the "Concurrent View"
- Below shows the page displayed, confirm that the expected licenses are shown.
- Check that the License administrator has the correct address of the license server.
- Open the license administrator and select the "License Server Address" tab.
NOTE: the @ symbol before the IP Address must be used.
- Open the license administrator and select the "License Server Address" tab.
