Unable to access DCE after configuring SSL Server Access

DCIM_Support · ‎2020-07-05

Hi guys,

Recently I did some configuration at the DCE Server Access by changing its default SSL certificate to our org signed certificate. After the configuration was made, its pop up a notification that said "DCE might log out or reboot".

But nothing happen, neither the DCE logged out nor reboot. Now, I can't access the DCE at all through web or console.

Any advise to rectify this?

Thank you in advance.

DCIM_Support · ‎2020-07-05

Hi Khairul,

Sorry but you'll need to contact tech support directly if you need to log into that server again. A rep will need to assist with access to the server and delete the cert you've added. Especially if it is a chain cert, please see k-base FA225532.

If the server was just deployed, you could also simply redeploy if a VM or restore the server if it is a hardware server.

Thanks,

Steve

See Answer In Context

DCIM_Support · ‎2020-07-05

Hi Khairul,

Sorry but you'll need to contact tech support directly if you need to log into that server again. A rep will need to assist with access to the server and delete the cert you've added. Especially if it is a chain cert, please see k-base FA225532.

If the server was just deployed, you could also simply redeploy if a VM or restore the server if it is a hardware server.

Thanks,

Steve

DCIM_Support · ‎2020-07-05

Noted. Will escalate this to tech support.

Thanks for the help, Steve.

DCIM_Support · ‎2020-07-05

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