Welcome to the new Schneider Electric Community

It's your place to connect with experts and peers, get continuous support, and share knowledge.

  • Explore the new navigation for even easier access to your community.
  • Bookmark and use our new, easy-to-remember address (community.se.com).
  • Get ready for more content and an improved experience.

Contact SchneiderCommunity.Support@se.com if you have any questions.

Close
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
Send Invite Cancel
84388members
353579posts

Unable to access DCE after configuring SSL Server Access

EcoStruxure IT forum

A support forum for Data Center Operation, Data Center Expert, and EcoStruxure IT product users to share knowledge on installation, configuration, and general product use.

Solved
DCIM_Support
Picard
Picard
0 Likes
3
245

Unable to access DCE after configuring SSL Server Access

This question was originally posted on DCIM Support by Khairul Amri on 2018-11-01


Hi guys,

Recently I did some configuration at the DCE Server Access by changing its default SSL certificate to our org signed certificate. After the configuration was made, its pop up a notification that said "DCE might log out or reboot". 

But nothing happen, neither the DCE logged out nor reboot. Now, I can't access the DCE at all through web or console.

Any advise to rectify this?

Thank you in advance.

(CID:134692519)


Accepted Solutions
DCIM_Support
Picard
Picard
0 Likes
0
245

Re: Unable to access DCE after configuring SSL Server Access

This answer was originally posted on DCIM Support by Steven Marchetti on 2018-11-01


Hi Khairul,

 

Sorry but you'll need to contact tech support directly if you need to log into that server again. A rep will need to assist with access to the server and delete the cert you've added. Especially if it is a chain cert, please see k-base FA225532. 

If the server was just deployed, you could also simply redeploy if a VM or restore the server if it is a hardware server.

Thanks,

Steve

(CID:134692601)

See Answer In Context

3 Replies 3
DCIM_Support
Picard
Picard
0 Likes
0
246

Re: Unable to access DCE after configuring SSL Server Access

This answer was originally posted on DCIM Support by Steven Marchetti on 2018-11-01


Hi Khairul,

 

Sorry but you'll need to contact tech support directly if you need to log into that server again. A rep will need to assist with access to the server and delete the cert you've added. Especially if it is a chain cert, please see k-base FA225532. 

If the server was just deployed, you could also simply redeploy if a VM or restore the server if it is a hardware server.

Thanks,

Steve

(CID:134692601)

DCIM_Support
Picard
Picard
0 Likes
0
245

Re: Unable to access DCE after configuring SSL Server Access

This answer was originally posted on DCIM Support by Khairul Amri on 2018-11-02


Noted. Will escalate this to tech support.

Thanks for the help, Steve.

(CID:134692955)

DCIM_Support
Picard
Picard
0 Likes
0
245

🔒 Closed

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.