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Dear Marcello Migliore,
As I mentioned in topic , my organization uses EcoStruxure IT digital service for years:
My company uses Schneider Electric's digital service EcoStruxure IT (early RemoteOn, then StruxureOn) for the third year already 😀.
Before the official release this summer, it was a single digital service of this kind from Schneider Electric. But after the official release, the digital service now represents two separate digital services that are different. These differences can be seen on the official website https://ecostruxureit.com/.
EcoStruxure IT Expert - this digital service works only with free EcoStruxure IT Gateway software. Here is an example of a screenshot if you have a DCE server connected instead of a gateway:
The advantage of this digital service is its simplicity and quick of deployment for the end customer. Of the money costs, you will only have expenses of $60/USD/device/year (is the suggested retail price) and that's it 😀. As a result, you will receive a monitoring system, that is accessible to you both through a web-browser and through a special EcoStruxure IT mobile application.
You will also always be aware of the critical alarms and warnings from your devices (but without real time notification – see my detailed answer ). And managing/resolving these alarms is the concern of your organization, i.e. this is your concern. In addition, like DCE software, free gateway software also allows you to create custom alarms, but their functionality is unfortunately significantly inferior to DCE software.
The disadvantages of this digital service based on free gateway software is in my opinion two, but significant.
At first – free gateway software still very little supports 3rd party devices. For example, I have not yet been able to connect all air conditioners, generators, power meters and many other 3rd party equipment to the digital service. In addition, even some native equipment Schneider Electric is connected with restrictions. For example, using NetBotz devices and free gateway software, you can monitor only temperature/humidity sensors, but not dry contacts, for example.
Secondly – a real time notification for this digital service is not available at all (see my detailed answer ).
EcoStruxure Asset Advisor – this digital service is like a continuation of the previous digital service, and there are no above mentioned disadvantages. This is very good 😀, i.e. you can connect standard DCE software, with all your custom alarms, settings, 3rd party devices and so on. You will have real time notifications, incident tracking (for premium upgraded devices) and 24/7 support of Schneider Electric experts.
The disadvantages - probably the price of the service, i.e. at least $365/USD/device/year. In addition, do not forget that you also need to pay for DCE software/appliance, for device licenses and for its technical support and technical support of your native Schneider Electric devices...
If you have any further questions, please ask.
With respect.
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Dear Ryan Harriman,
Thank you for your reply, but as a representative of end customers, I want to note the following.
From your answer:
If you have a custom DDF for DCE you will most likely need to request that DDF be migrated to the gateway. This process takes roughly 2 weeks.
In fact, this process lasts longer and longer ☹️. For example, below are my support requests for some 3rd party devices with DCE software DDF-files attached by the new gateway software:
Look carefully at the dates of requests, and you will become clear...
From your answer:
As mentioned in the previous comment for the Netbotz 200 series we are experiencing a bug with dry contacts which we are addressing. Surveillance will be supported in a future release.
This problem also lasts longer and longer, see for example the topics and .
I think it will be superfluous to remind, that because of both of the above problems, it becomes absolutely impossible to migrate end customers with existing equipment to the new gateway software, that is, to the new digital service EcoStruxure IT Expert. This is important to understand, since end customers lose critical information from part of their already functioning equipment...
With respect.
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