EcoStruxure IT Expert: Alarm Notification Subscription?

[DCIM_Support]

This question was originally posted on DCIM Support by spezialist on 2018-08-27

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Dear Support team,

Explain, please, what does this section mean on the management website of the new digital service EcoStruxure IT Expert:

That is, is it a subscription to real time alarm notification via a mobile app? Or is it just setting up the visibility of the alarms in the mobile app, depending on the type and location of the equipment?

Very thanks for the support.

(CID:134022839)

[DCIM_Support · Accepted solution]

This answer was originally posted on DCIM Support by spezialist on 2018-08-31

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Dear Support team,

I subscribed for a free 30 day trial period for the EcoStruxure IT Expert digital service (via EcoStruxure IT Gateway software). And to my surprise I can confirm, that real time alarm and incident notification is recieved via a mobile app. Although, this is not mentioned on the official website of the digital service https://ecostruxureit.com/ecostruxure-it-expert/:

For comparison, below is a screenshot from the official website of another EcoStruxure Asset Advisor digital service https://ecostruxureit.com/ecostruxure-asset-advisor/, where it is explicitly mentioned:

Therefore, I concluded that real time alarm and incident notification works for both digital services (of course, depending on payment for devices). I.e., for both digital services via the mobile app we have these advantages:

Just good 😀.

I hope I answered my question 😀.

(CID:134025086)

[DCIM_Support]

This comment was originally posted on DCIM Support by Joseph Foo on 2018-08-31

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Hi,

Sorry for the delay in response.

Yes, it is for getting alarm notification on your mobile app for either all devices that you have or for selected device types.

Thanks and have a nice day.

(CID:134025267)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2018-09-04

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Dear Joseph Foo,

I.e., my below mentioned conclusions are correct?

I.e., real time alarm and incident notification in the mobile app work for both Schneider Electric digital services?

Very thanks for the support.

(CID:134026084)

[DCIM_Support]

This comment was originally posted on DCIM Support by Joseph Foo on 2018-09-04

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Hi Spezialist,

Yes, you are right.

Have a nice day.

(CID:134026098)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2018-09-04

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Ok, very thanks for the clarifying on my question.

(CID:134026102)

[DCIM_Support]

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