NetBotz Rack Monitor 570 endless reset

[DCIM_Support]

The device has stopped responding. When connected to the console, it displays:

U-Boot 1.1.4 (Aug 27 2014 - 14:13:56)

MPC8248 Reset Status: Software Watchdog, External Soft, External Hard

MPC8248 Clock Configuration

 - Bus-to-Core Mult 3x, VCO Div 4, 60x Bus Freq  16-50 , Core Freq  50-150

 - dfbrg 0, corecnf 0x10, busdf 3, cpmdf 1, plldf 0, pllmf 3

 - vco_out  400000000, scc_clk  100000000, brg_clk  100000000

 - cpu_clk  300000000, cpm_clk  200000000, bus_clk  100000000

 - pci_clk   33333333

CPU:   MPC8248 (HiP7 Rev 14, Mask 1.0 1K50M) at 300 MHz

       Watchdog enabled

I2C:   ready

DRAM:  128 MB

FLASH: 64 MB

Does not respond to keystrokes. This message is updated every 5-6 seconds. What can I do?

(CID:125209376)

[DCIM_Support]

Hi Mukha,

Please check the reset button. We have seen a few instances where it was pushed in at an angle and got stuck. If that happens, it will continually reboot. 

Steve

(CID:125209382)

[DCIM_Support]

Thanks Steve, I checked the button. She's in a normal position.

(CID:125209502)

[DCIM_Support]

Hi Mukha,,

That's about the only issue that I am aware of that would cause this. I'm assuming you've tried pushing it and centering it a few times.

If you've nothing connected to the unit and have tried another computer to be sure it's nothing about that system, it may be that an RMA is necessary. If you never get to the countdown to stop the boot "Does not respond to keystrokes" then there's no way to reflash.

Steve

(CID:125209579)

[DCIM_Support]

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