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ITA and DCE Integration - Error collecting data

EcoStruxure IT forum

A support forum for Data Center Operation, Data Center Expert, and EcoStruxure IT product users to share knowledge on installation, configuration, and general product use.

MateFekete
Ensign
Ensign
0 Likes
11
1696

ITA and DCE Integration - Error collecting data

ITA version: 9.1.2

DCE version: 7.8.0

 

After I upgraded ITA from 9.0.7 to 9.1.2 I experience the following error window:

 

error collecting data.png

 

Upgrade was a clean install on ITA. Above error window pop up several times every day.

 

Integration configuration is the following (I already increased the timeouts from default values but did not help):

 

dce integration configuration in ita.png

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11 Replies 11
gsterling
Commander Commander
Commander
0 Likes
9
1667

Re: ITA and DCE Integration - Error collecting data

Hello Mate

 

Couple of follow-up questions.

 

Does the DCE server have a large number of devices it monitors or does it have a long device history in its database?

You mentioned the alerts appear several times a day. Is it actually just a few times or do the errors actually occur throughout the day?

 

One comment regarding the external systems settings screenshot you pasted. The update device and update power information values are set to 600 seconds each, but you also have the server set to wait for 1200 seconds for data. This means you may be queueing up requests for device and power data on your DCE server if the DCE is taking more than 600 seconds to respond and if the DCE server is taking 20+ minutes to return data, then you're asking for data twice as quickly as its being provided.

 

First suggestion is to also increase the request device and power information to a value which is closer or equal to the wait timeout.

 

Have you enabled the debugging flags on your DCE server to see how long its taking for DCE to provide responses to the requests? If not we can send instructions.

 

Regards

 

Greg Sterling

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MateFekete
Ensign
Ensign
0 Likes
6
1655

Re: ITA and DCE Integration - Error collecting data

Hello Greg,

 

Well, we have 938 monitored physical devices and 647 virtual devices with long history

Alerts are just appearing few times (4-5) on a day.

 

I modified the external system config to the following, hope it make more sense:

23-12-2020 09-32-40.png

 

If you can send me how to enable debugging flags might handy to find optimal pulling interval between ITA and DCE.

 

Thank you.

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gsterling
Commander Commander
Commander
0 Likes
0
1600

Re: ITA and DCE Integration - Error collecting data

I'm sending you a direct email to enable the debugging.

 

Regards

 

Greg Sterling

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burhant
Cadet
0 Likes
4
1438

Re: ITA and DCE Integration - Error collecting data

Hello Greg and Mate,

 

Did you find a solution to this issue? We have the same problem at our DCIM servers. It reappears after upgrading ITA 9.0.6 to 9.1.4.

 

Error appears twice or more in a day and it is really annoying. 

 

We have almost 900 devices monitoring on DCE.

 

If you found a solution please share it with me.

 

Thanks in advance,

 

Best regards

 

 

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MateFekete
Ensign
Ensign
0 Likes
3
1431

Re: ITA and DCE Integration - Error collecting data

Hello Burhant,

 

I did the following changes compares to above screenshot and it solved my problem:

 

Update device information every 1500 seconds
Update power information every 1500 seconds


Stop trying to connect after 30 seconds
Stop waiting for data after 1500 seconds

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erhanyasar
Crewman
Crewman
0 Likes
2
1018

Re: ITA and DCE Integration - Error collecting data

Hello Mate,

 

Are there any other solution to this problem? 

 

We tried everything but it still happens all the time. 

 

I really appriciate if anyone could help us with this problem.

 

Thanks in advance,

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nytee1
Crewman Crewman
Crewman
0 Likes
1
995

Re: ITA and DCE Integration - Error collecting data

Good day Greg,

 

Recently, we have encountered the same issue with one of our sites, where the 'error collecting data' error pops up in the ITA client on a frequent basis (throughout the day). I have attempted to increase the request interval for the device and power information to a value that is closer to the waiting timeout. However, the error persists. The power history data and measurements in ITA are also not updated since then.

 

DCE version: 7.6.0

ITA version: 9.0.6 

 

Could you guide us on how to enable the debugging flags for the DCE server so we could better understand the response time for the DCE to feedback upon receiving a data polling request? This will enable us to determine the optimal polling interval for the system integration.

 

Thank you and best regards,

Nicholas Tee

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gsterling
Commander Commander
Commander
0 Likes
0
985

Re: ITA and DCE Integration - Error collecting data

I have just responded via a direct message to you.

 

Regards

 

Greg Sterling

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gsterling
Commander Commander
Commander
0 Likes
1
982

Re: ITA and DCE Integration - Error collecting data

Hello Erhan

 

How high did you set the timeout values?

 

Have you contacted your DCE support team to check why it may be taking so long to return results to IT Advisor?

 

Regards

 

Greg Sterling

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Rosenbaum
Cadet
0 Likes
0
954

Re: ITA and DCE Integration - Error collecting data

I'd like to talk with someone who uses or has used Struxureware from Schneider Electric as a DCIM tool. I've inherited responsibility for implementation (beyond the basic load of the inventory) at my new position.

I'm getting a creeping feeling that this product is an expensive mess... anyone have an opinion?

 

 

www.targetpayandbenefits.com

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erhanyasar
Crewman
Crewman
0 Likes
0
931

Re: ITA and DCE Integration - Error collecting data

timeout.png

 

Hi Greg,

 

I have uploaded the timeout values. I used timeout values from this case but the error still appears.

 

No, I haven't contacted DCE support team. How can I contact them?

 

Best regards,

Erhan

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