Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Forums
  • Knowledge Center
  • Events & Webinars
  • Ideas
  • Blogs
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

Join our "Ask Me About" community webinar on May 20th at 9 AM CET and 5 PM CET to explore cybersecurity and monitoring for Data Center and edge IT. Learn about market trends, cutting-edge technologies, and best practices from industry experts.
Register and secure your Critical IT infrastructure

IT Advisor 9.1.9 Edit Network Route Error

EcoStruxure IT forum

Schneider Electric support forum about installation and configuration for DCIM including EcoStruxure IT Expert, IT Advisor, Data Center Expert, and NetBotz

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Schneider Electric Community
  • EcoStruxure IT
  • EcoStruxure IT forum
  • IT Advisor 9.1.9 Edit Network Route Error
Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
Cory_McDonald
Admiral Cory_McDonald Admiral
124
Jef
Admiral Jef Admiral
108
gsterling
Captain gsterling Captain
71
APC_Steve
Captain APC_Steve Captain
62
View All

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Back to EcoStruxure IT forum
erhanyasar
Crewman erhanyasar
Crewman

Posted: ‎2021-07-05 01:00 AM

0 Likes
2
764
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-07-05 01:00 AM

IT Advisor 9.1.9 Edit Network Route Error

Hello,

 

My client has a problem with the new version of IT Advisor. 

 

He used to do cable management via edit route. For example, he cuts one route and paste to another to device to change its route. 

 

However, after the update, cable type also added to the route and he cannot cut and paste. Even if the cable type is deleted from the route, after pasting another device, you can't cut route one more time. 

 

When you try to cut another time, ITA gives an error or it won't show other devices cable management tab. You have to restart the client after that happens. 

 

Do you have any ideas to solve this situation? My client doesn't want to do cable management via cable management tool. He get used to do via edit routing on version 9.1.4 and it works perfect on that version.

 

If no idea has come up, I plan to do a clean installation of 9.1.7 where cable types are not added to the IT Advisor.

 

Thanks in advance,

 

 

Labels
  • Labels:
  • IT Advisor
  • Tags:
  • english
Reply

Link copied. Please paste this link to share this article on your social media post.

  • All forum topics
  • Previous Topic
  • Next Topic
Replies 2
Jef
Admiral Jef Admiral
Admiral

Posted: ‎2021-07-07 02:06 AM

0 Likes
1
743
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-07-07 02:06 AM

Hi Erhan,

 

Cables and network connections are not physical items and might not make sense to be moved or cut and paste. They describe connection between items, so it makes sense to be configured properly by using the available tools in the product (such as 'Connection tool' and Edit route) otherwise there might be a risk of introducing duplicates and/or null pointer exceptions/errors.

 

Kind regards,

Jef

  • Tags:
  • english
Reply

Link copied. Please paste this link to share this article on your social media post.

erhanyasar
Crewman erhanyasar
Crewman

Posted: ‎2021-07-09 02:14 AM

In response to Jef
0 Likes
0
723
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-07-09 02:14 AM

Hi Jef,

 

I also didn't use cut and paste from cable management tab. But our customer has already used to do from there. I do a clean installation of 9.1.7 and it works fine. 

 

After cable types added to the route, it either crashes the client and force restart or don't let you cut or paste the new root. 

 

I think this is a bug for the new version. 

 

And I don't think our customer would let me upgrade the ITA again since he won't be able to input network data via network route. 

 

Could you please notify the programmers about checking this situation? As I said, it works perfect on 9.1.7.

 

Thanks in advance.

 

Best regards,

Erhan

  • Tags:
  • english
Reply

Link copied. Please paste this link to share this article on your social media post.

To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2025 Schneider Electric

This is a heading

With achievable small steps, users progress and continually feel satisfaction in task accomplishment.

Usetiful Onboarding Checklist remembers the progress of every user, allowing them to take bite-sized journeys and continue where they left.

of