Help
  • Get started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Brand Logo
Help
  • Get started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
close
  • Community Home
  • Forums
    • By Topic
    • By Topic
      EcoStruxure Building
      • Field Devices Forum
      • SmartConnector Forum
      EcoStruxure Power & Grid
      • Gateways and Energy Servers
      • Metering & Power Quality
      • Protection & Control
      APC UPS, Critical Power, Cooling and Racks
      • APC UPS Data Center & Enterprise Solutions Forum
      • APC UPS for Home and Office Forum
      EcoStruxure IT
      • EcoStruxure IT forum
      • EcoStruxure IT™ Advisor CFD
      Remote Operations
      • EcoStruxure Geo SCADA Expert Forum
      • Remote Operations Forum
      Industrial Automation
      • Alliance System Integrators Forum
      • AVEVA Plant SCADA Forum
      • CPG Expert Forum DACH
      • EcoStruxure Automation Expert / IEC 61499 Forum
      • Fabrika ve Makina Otomasyonu Çözümleri
      • Harmony Control Customization Forum
      • Industrial Edge Computing Forum
      • Industry Automation and Control Forum
      • Korea Industrial Automation Forum
      • Machine Automation Forum
      • Modicon PAC Forum
      • PLC Club Indonesia
      Schneider Electric Wiser
      • Schneider Electric Wiser Forum
      Power Distribution IEC
      • Eldistribution & Fastighetsautomation
      • Elektrik Tasarım Dağıtım ve Uygulama Çözümleri
      • Paneelbouw & Energie Distributie
      • Power Distribution and Digital
      • Solutions for Motor Management
      • Specifiers Club ZA Forum
      • Електропроектанти България
      Power Distribution NEMA
      • Power Monitoring and Energy Automation NAM
      Power Distribution Software
      • EcoStruxure Power Design Forum
      • LayoutFAST User Group Forum
      Energy & Sustainability Services
      • Green Building Scoring and Certification Forum
      Light and Room Control
      • SpaceLogic C-Bus Forum
      Solutions for your Business
      • Solutions for your Business Forum
      Support
      • Ask the Community
  • Knowledge Center
    • Building Automation Knowledge Base
    • Remote Operations Devices Knowledge Base
    • Geo SCADA Knowledge Base
    • Industrial Automation How-to videos
    • Digital E-books
    • Success Stories Corner
  • Events & Webinars
    • All Events
    • Innovation Talks
    • Innovation Summit
    • Let's Exchange Series
    • Partner Success
    • Process Automation Talks
    • Technology Partners
  • Ideas
    • EcoStruxure Building
      • EcoStruxure Building Advisor Ideas
      Remote Operations
      • EcoStruxure Geo SCADA Expert Ideas
      • Remote Operations Devices Ideas
      Industrial Automation
      • Modicon Ideas & new features
  • Blogs
    • By Topic
    • By Topic
      EcoStruxure Power & Grid
      • Backstage Access Resources
      EcoStruxure IT
      • EcoStruxure IT™ Advisor CFD
      Remote Operations
      • Remote Operations Blog
      Industrial Automation
      • Industrie du Futur France
      • Industry 4.0 Blog
      Power Distribution NEMA
      • NEMA Power Foundations Blog
      Energy & Sustainability Services
      • Active Energy Management Blog
      Light and Room Control
      • KNX Blog
      Knowledge Center
      • Digital E-books
      • Geo SCADA Knowledge Base
      • Industrial Automation How-to videos
      • Remote Operations Devices Knowledge Base
      • Success Stories Corner
  • companyImpact

ITA and DCE Integration - Error collecting data

EcoStruxure IT forum

A support forum for Data Center Operation, Data Center Expert, and EcoStruxure IT product users to share knowledge on installation, configuration, and general product use.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Communities
  • EcoStruxure IT
  • EcoStruxure IT forum
  • ITA and DCE Integration - Error collecting data
Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we?ll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
Jef
Captain Jef Captain
78
APC_Steve
Commander APC_Steve Commander
54
gsterling
Commander gsterling Commander
50
Cory_McDonald
Lt. Commander Cory_McDonald Lt. Commander
15
View All

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Back to EcoStruxure IT forum
MateFekete
Ensign MateFekete
Ensign

Posted: ‎2020-12-21 04:23 PM

0 Likes
11
2016
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Posted: ‎2020-12-21 04:23 PM

ITA and DCE Integration - Error collecting data

ITA version: 9.1.2

DCE version: 7.8.0

 

After I upgraded ITA from 9.0.7 to 9.1.2 I experience the following error window:

 

error collecting data.png

 

Upgrade was a clean install on ITA. Above error window pop up several times every day.

 

Integration configuration is the following (I already increased the timeouts from default values but did not help):

 

dce integration configuration in ita.png

Labels
  • Labels:
  • Data Center Expert
  • IT Advisor
  • Tags:
  • english
Reply
  • All forum topics
  • Previous Topic
  • Next Topic
Replies 11
gsterling
Commander gsterling Commander
Commander

Posted: ‎2020-12-22 08:50 AM

0 Likes
9
1987
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Posted: ‎2020-12-22 08:50 AM

Hello Mate

 

Couple of follow-up questions.

 

Does the DCE server have a large number of devices it monitors or does it have a long device history in its database?

You mentioned the alerts appear several times a day. Is it actually just a few times or do the errors actually occur throughout the day?

 

One comment regarding the external systems settings screenshot you pasted. The update device and update power information values are set to 600 seconds each, but you also have the server set to wait for 1200 seconds for data. This means you may be queueing up requests for device and power data on your DCE server if the DCE is taking more than 600 seconds to respond and if the DCE server is taking 20+ minutes to return data, then you're asking for data twice as quickly as its being provided.

 

First suggestion is to also increase the request device and power information to a value which is closer or equal to the wait timeout.

 

Have you enabled the debugging flags on your DCE server to see how long its taking for DCE to provide responses to the requests? If not we can send instructions.

 

Regards

 

Greg Sterling

  • Tags:
  • english
Reply
MateFekete
Ensign MateFekete
Ensign

Posted: ‎2020-12-23 12:48 AM

In response to gsterling
0 Likes
6
1975
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Posted: ‎2020-12-23 12:48 AM

Hello Greg,

 

Well, we have 938 monitored physical devices and 647 virtual devices with long history

Alerts are just appearing few times (4-5) on a day.

 

I modified the external system config to the following, hope it make more sense:

23-12-2020 09-32-40.png

 

If you can send me how to enable debugging flags might handy to find optimal pulling interval between ITA and DCE.

 

Thank you.

  • Tags:
  • english
Reply
gsterling
Commander gsterling Commander
Commander

Posted: ‎2020-12-28 12:27 PM

In response to MateFekete
0 Likes
0
1920
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Posted: ‎2020-12-28 12:27 PM

I'm sending you a direct email to enable the debugging.

 

Regards

 

Greg Sterling

  • Tags:
  • english
Reply
burhant
burhant
Cadet

Posted: ‎2021-02-18 02:24 AM

In response to MateFekete
0 Likes
4
1758
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Posted: ‎2021-02-18 02:24 AM

Hello Greg and Mate,

 

Did you find a solution to this issue? We have the same problem at our DCIM servers. It reappears after upgrading ITA 9.0.6 to 9.1.4.

 

Error appears twice or more in a day and it is really annoying. 

 

We have almost 900 devices monitoring on DCE.

 

If you found a solution please share it with me.

 

Thanks in advance,

 

Best regards

 

 

  • Tags:
  • english
Reply
MateFekete
Ensign MateFekete
Ensign

Posted: ‎2021-02-18 03:36 AM

In response to burhant
0 Likes
3
1751
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Posted: ‎2021-02-18 03:36 AM

Hello Burhant,

 

I did the following changes compares to above screenshot and it solved my problem:

 

Update device information every 1500 seconds
Update power information every 1500 seconds


Stop trying to connect after 30 seconds
Stop waiting for data after 1500 seconds

  • Tags:
  • english
Reply
erhanyasar
Crewman erhanyasar
Crewman

Posted: ‎2021-07-05 12:43 AM

In response to MateFekete
0 Likes
2
1338
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Posted: ‎2021-07-05 12:43 AM

Hello Mate,

 

Are there any other solution to this problem? 

 

We tried everything but it still happens all the time. 

 

I really appriciate if anyone could help us with this problem.

 

Thanks in advance,

  • Tags:
  • english
Reply
nytee1
Crewman nytee1 Crewman
Crewman

Posted: ‎2021-07-06 06:39 AM

In response to gsterling
0 Likes
1
1315
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Posted: ‎2021-07-06 06:39 AM

Good day Greg,

 

Recently, we have encountered the same issue with one of our sites, where the 'error collecting data' error pops up in the ITA client on a frequent basis (throughout the day). I have attempted to increase the request interval for the device and power information to a value that is closer to the waiting timeout. However, the error persists. The power history data and measurements in ITA are also not updated since then.

 

DCE version: 7.6.0

ITA version: 9.0.6 

 

Could you guide us on how to enable the debugging flags for the DCE server so we could better understand the response time for the DCE to feedback upon receiving a data polling request? This will enable us to determine the optimal polling interval for the system integration.

 

Thank you and best regards,

Nicholas Tee

  • Tags:
  • english
Reply
gsterling
Commander gsterling Commander
Commander

Posted: ‎2021-07-06 07:44 AM

In response to nytee1
0 Likes
0
1305
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Posted: ‎2021-07-06 07:44 AM

I have just responded via a direct message to you.

 

Regards

 

Greg Sterling

  • Tags:
  • english
Reply
gsterling
Commander gsterling Commander
Commander

Posted: ‎2021-07-06 07:47 AM

In response to erhanyasar
0 Likes
1
1302
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Posted: ‎2021-07-06 07:47 AM

Hello Erhan

 

How high did you set the timeout values?

 

Have you contacted your DCE support team to check why it may be taking so long to return results to IT Advisor?

 

Regards

 

Greg Sterling

  • Tags:
  • english
Reply
Rosenbaum
Rosenbaum
Cadet

Posted: ‎2021-07-07 10:43 PM

0 Likes
0
1274
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Posted: ‎2021-07-07 10:43 PM

I'd like to talk with someone who uses or has used Struxureware from Schneider Electric as a DCIM tool. I've inherited responsibility for implementation (beyond the basic load of the inventory) at my new position.

I'm getting a creeping feeling that this product is an expensive mess... anyone have an opinion?

 

 

www.targetpayandbenefits.com

  • Tags:
  • english
Reply
erhanyasar
Crewman erhanyasar
Crewman

Posted: ‎2021-07-09 02:20 AM

In response to gsterling
0 Likes
0
1251
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Posted: ‎2021-07-09 02:20 AM

timeout.png

 

Hi Greg,

 

I have uploaded the timeout values. I used timeout values from this case but the error still appears.

 

No, I haven't contacted DCE support team. How can I contact them?

 

Best regards,

Erhan

  • Tags:
  • english
Reply
Preview Exit Preview

never-displayed

You must be signed in to add attachments

never-displayed

Additional options
You do not have permission to remove this product association.
 
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this forum after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the forum - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2023 Schneider Electric, Inc