ITA and DCE Integration - Error collecting data

[MateFekete]

ITA version: 9.1.2

DCE version: 7.8.0

After I upgraded ITA from 9.0.7 to 9.1.2 I experience the following error window:

Upgrade was a clean install on ITA. Above error window pop up several times every day.

Integration configuration is the following (I already increased the timeouts from default values but did not help):

[gsterling]

Hello Mate

Couple of follow-up questions.

Does the DCE server have a large number of devices it monitors or does it have a long device history in its database?

You mentioned the alerts appear several times a day. Is it actually just a few times or do the errors actually occur throughout the day?

One comment regarding the external systems settings screenshot you pasted. The update device and update power information values are set to 600 seconds each, but you also have the server set to wait for 1200 seconds for data. This means you may be queueing up requests for device and power data on your DCE server if the DCE is taking more than 600 seconds to respond and if the DCE server is taking 20+ minutes to return data, then you're asking for data twice as quickly as its being provided.

First suggestion is to also increase the request device and power information to a value which is closer or equal to the wait timeout.

Have you enabled the debugging flags on your DCE server to see how long its taking for DCE to provide responses to the requests? If not we can send instructions.

Regards

Greg Sterling

[MateFekete]

Hello Greg,

Well, we have 938 monitored physical devices and 647 virtual devices with long history

Alerts are just appearing few times (4-5) on a day.

I modified the external system config to the following, hope it make more sense:

If you can send me how to enable debugging flags might handy to find optimal pulling interval between ITA and DCE.

Thank you.

[gsterling]

I'm sending you a direct email to enable the debugging.

Regards

Greg Sterling

[burhant]

Hello Greg and Mate,

Did you find a solution to this issue? We have the same problem at our DCIM servers. It reappears after upgrading ITA 9.0.6 to 9.1.4.

Error appears twice or more in a day and it is really annoying. 

We have almost 900 devices monitoring on DCE.

If you found a solution please share it with me.

Thanks in advance,

Best regards

[MateFekete]

Hello Burhant,

I did the following changes compares to above screenshot and it solved my problem:

Update device information every 1500 seconds
Update power information every 1500 seconds

Stop trying to connect after 30 seconds
Stop waiting for data after 1500 seconds

[erhanyasar]

Hello Mate,

Are there any other solution to this problem? 

We tried everything but it still happens all the time. 

I really appriciate if anyone could help us with this problem.

Thanks in advance,

[nytee1]

Good day Greg,

Recently, we have encountered the same issue with one of our sites, where the 'error collecting data' error pops up in the ITA client on a frequent basis (throughout the day). I have attempted to increase the request interval for the device and power information to a value that is closer to the waiting timeout. However, the error persists. The power history data and measurements in ITA are also not updated since then.

DCE version: 7.6.0

ITA version: 9.0.6 

Could you guide us on how to enable the debugging flags for the DCE server so we could better understand the response time for the DCE to feedback upon receiving a data polling request? This will enable us to determine the optimal polling interval for the system integration.

Thank you and best regards,

Nicholas Tee

[gsterling]

I have just responded via a direct message to you.

Regards

Greg Sterling

[gsterling]

Hello Erhan

How high did you set the timeout values?

Have you contacted your DCE support team to check why it may be taking so long to return results to IT Advisor?

Regards

Greg Sterling

[Anonymous user]

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[erhanyasar]

Hi Greg,

I have uploaded the timeout values. I used timeout values from this case but the error still appears.

No, I haven't contacted DCE support team. How can I contact them?

Best regards,

Erhan