EcoStruxure IT forum
Schneider Electric support forum about installation and configuration for DCIM including EcoStruxure IT Expert, IT Advisor, Data Center Expert, and NetBotz
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-05 05:17 PM . Last Modified: 2024-04-03 03:25 AM
Hello,
For some reason i keep getting an error collecting data massage every couple of minutes in DCO.
When i am performing a test to check the connectivity between DCO and DCE i am getting a success massage. I also tried to increase the response timeout as the error massage suggest.
(CID:140218766)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-05 05:18 PM . Last Modified: 2024-04-03 03:24 AM
Hello.
Thank you for sharing the server.log file. There are a number of errors like this in the file.
Caused by: java.net.UnknownHostException: ibadcimp01
Is it possible there is a DNS or other hostname issue from the DCO to the DCE server? To test please try changing the below value in the "host name:" field to the IP address of the DCE server to see if this behavior improves.
Regards
Greg Sterling
(CID:140710991)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-05 05:17 PM . Last Modified: 2024-04-03 03:25 AM
Hello Eltan,
Does the popup continue to occur if you increase the timeout values on the next page when you click "Next >"? If you increase the below default value of "600" seconds to 1200 or 1800, does the behavior improve?
Regards
Greg Sterling
(CID:140219375)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-05 05:17 PM . Last Modified: 2024-04-03 03:25 AM
No. Still the same thing.
(CID:140219435)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-05 05:17 PM . Last Modified: 2024-04-03 03:25 AM
Can you share your server.log file from your dco server so we can see if DCO is recording an error during connection? If the test is working then the logon credentials you're using should be correct.
The server.log file can be found in the folder /opt/jboss-as/standalone/log on your dco server assuming its version DCO 8.x
Can you also confirm the versions of DCO and DCE?
Regards
Greg Sterling
(CID:140220145)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-05 05:17 PM . Last Modified: 2024-04-03 03:25 AM
Can i find the log file on webmin?
(CID:140707446)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-05 05:17 PM . Last Modified: 2024-04-03 03:25 AM
Yes, sorry. I should have added instructions.
If you login to webmin, expand the "System" menu in near the top left side, select "upload and download", the middle pane will change to an upload and download view, like below.
If click the "download from server" pane in the middle window and past "/opt/jboss-as/standalone/log/server.log" into the "file to download" field you should then be able to click the download button to download the server.log file.
Regards
Greg Sterling
(CID:140707501)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-05 05:17 PM . Last Modified: 2024-04-03 03:25 AM
How can i share the file?
(CID:140707517)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-05 05:18 PM . Last Modified: 2024-04-03 03:25 AM
Hello Eitan.
I will direct email you a box folder in which you can upload the log file.
Regards
Greg Sterling
(CID:140707653)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-05 05:18 PM . Last Modified: 2024-04-03 03:25 AM
I uploaded the file.
Thanks.
(CID:140707727)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-05 05:18 PM . Last Modified: 2024-04-03 03:24 AM
Hello.
Thank you for sharing the server.log file. There are a number of errors like this in the file.
Caused by: java.net.UnknownHostException: ibadcimp01
Is it possible there is a DNS or other hostname issue from the DCO to the DCE server? To test please try changing the below value in the "host name:" field to the IP address of the DCE server to see if this behavior improves.
Regards
Greg Sterling
(CID:140710991)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-05 05:18 PM . Last Modified: 2024-04-03 03:24 AM
Seems to be working fine now.
Thank you.
(CID:140710994)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-05 05:18 PM . Last Modified: 2023-10-22 02:03 AM
This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.
Link copied. Please paste this link to share this article on your social media post.
Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.