Error collecting data

[DCIM_Support]

This question was originally posted on DCIM Support by Eitan Nachman on 2019-02-20

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Hello,

For some reason i keep getting an error collecting data massage  every couple of minutes in DCO.

When i am performing a test to check the connectivity between DCO and DCE i am getting a success massage. I also tried to increase the response timeout as the error massage suggest. 

(CID:140218766)

[DCIM_Support]

This comment was originally posted on DCIM Support by Greg Sterling on 2019-02-20

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Hello Eltan,

Does the popup continue to occur if you increase the timeout values on the next page when you click "Next >"? If you increase the below default value of "600" seconds to 1200 or 1800, does the behavior improve?

Regards

Greg Sterling

(CID:140219375)

[DCIM_Support]

This comment was originally posted on DCIM Support by Eitan Nachman on 2019-02-21

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No. Still the same thing.

(CID:140219435)

[DCIM_Support]

This comment was originally posted on DCIM Support by Greg Sterling on 2019-02-22

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Can you share your server.log file from your dco server so we can see if DCO is recording an error during connection? If the test is working then the logon credentials you're using should be correct.

The server.log file can be found in the folder /opt/jboss-as/standalone/log on your dco server assuming its version DCO 8.x

Can you also confirm the versions of DCO and DCE?

Regards

Greg Sterling

(CID:140220145)

[DCIM_Support]

This comment was originally posted on DCIM Support by Eitan Nachman on 2019-02-24

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Can i find the log file on webmin?

(CID:140707446)

[DCIM_Support]

This comment was originally posted on DCIM Support by Greg Sterling on 2019-02-25

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Yes, sorry. I should have added instructions.

If you login to webmin, expand the "System" menu in near the top left side, select "upload and download", the middle pane will change to an upload and download view, like below.

If click the "download from server" pane in the middle window and past "/opt/jboss-as/standalone/log/server.log" into the "file to download" field you should then be able to click the download button to download the server.log file.

Regards

Greg Sterling

(CID:140707501)

[DCIM_Support]

This comment was originally posted on DCIM Support by Eitan Nachman on 2019-02-25

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How can i share the file?

(CID:140707517)

[DCIM_Support]

This comment was originally posted on DCIM Support by Greg Sterling on 2019-02-25

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Hello Eitan.

I will direct email you a box folder in which you can upload the log file.

Regards

Greg Sterling

(CID:140707653)

[DCIM_Support]

This comment was originally posted on DCIM Support by Eitan Nachman on 2019-02-25

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I uploaded the file. 

Thanks.

(CID:140707727)

[DCIM_Support · Accepted solution]

This answer was originally posted on DCIM Support by Greg Sterling on 2019-02-25

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Hello. 

Thank you for sharing the server.log file. There are a number of errors like this in the file.

Caused by: java.net.UnknownHostException: ibadcimp01

Is it possible there is a DNS or other hostname issue from the DCO to the DCE server? To test please try changing the below value in the "host name:" field to the IP address of the DCE server to see if this behavior improves.

Regards

Greg Sterling

(CID:140710991)

[DCIM_Support]

This comment was originally posted on DCIM Support by Eitan Nachman on 2019-02-26

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Seems to be working fine now.

Thank you.

(CID:140710994)

[DCIM_Support]

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