IT Optimize VMI and SNMP Discovery Problem

[DCIM_Support]

Hi all,

My customer has ITO installed in his solution. We have completed a ESX discovery and we were able to find deivces and match these devices in our solution. We have tried VMI and SNMP discoveries. Although there are many servers visited there were 0 discoveries. I have checked and made sure that there is not any network, security, authentication or Windows policy issues. Can you please let me know what else I should check? Whay cant I see the information about the visited devices? 

Thanks in advance

(CID:96764337)

[DCIM_Support]

There are a couple of next steps you can try regarding WMI discovery. The account your using should have local administrator rights on the target host. I assume the IT Optimize server is a windows server? If yes, logon to the IT Optimize server, open a command window and try a command like this:

wmic   /node:   /user:  path   Win32_ComputerSystemProduct

When you hit enter, you'll be asked for the password for the user name you specified. You should get some basic server information back including the remote server's make and model.

If you get a connection error, then this is likely the source of the problem.

You can also send us ITO's console log so we can check to see what errors (if any) are being returned when discovery is attempted. If you collect logs from your DCO client, the ITO logs should also be collected automatically... if you only want to collect ITO logs, you can browse to https://:8090/, logon as apc/apc, click "system settings", then from the popup window click the "support" tab, then the "download..." button... you'll be asked to save the customer-support.zip file which contains the console log files.

BTW, SNMP is generally only useful to discover IBM and HP Blade Chassis. It is not usually successful discovering windows hosts unless the host is running an advanced SNMP agent from IBM, HP, or Dell. Otherwise the base windows SNMP agent does not provide enough detailed data to provide a proper discovery.

(CID:96764359)

[DCIM_Support]

Kaan Kutlug I am trying to setup a ESX discovery but not having much joy. Can you explain how you configured the user account on the ESX host?

(CID:103586419)

[DCIM_Support]

Hello James. The user account used for VMware host discovery must be configured on each ESX host using VMware’s Infrastructure or vSphere client. The account must be local to the ESX server and it must belong to at least the “read-only” permission. The account does not require shell access to the ESX server. Discovery of VMware Servers using Virtual Center is currently not supported. If the “Discover Guests” checkbox is checked, any VMware guests on the ESX server will also be discovered and polled. Regards Greg Sterling

(CID:103586426)

[DCIM_Support]

Greg Sterling It was configured using VSphere Client. It shows as visited in DCO but not discovered. At the moment I can't login to the IT Optimize dashboard (forgotten password) is there another way I can download any logs for troubleshooting?

(CID:103586446)

[DCIM_Support]

James, can you share the console log from the ITO server? Regards Greg Sterling

(CID:103586469)

[DCIM_Support]

You should also be able to logon to the vmware host using the vsphere client and the credentials you're using for discovery. Are you able to logon to the host using the vmware client? Regards Greg Sterling

(CID:103586470)

[DCIM_Support]

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