DCE not trending Netbotz or specific sensor pod data

[DCIM_Support]

I have a couple of sensors on the specific sensor pods like pressure and temperature that can't be trended by DCE.  These were sensors that I was able to pull up in the past by right clicking the Netbotz or the specific sensor pod and going to "generate sensor history report" => "custom" => selecting a specific sensor.

Afterwards, instead of getting the trended data on a graph, I get an info screen stating "No data available for the selected sensors. No data available for selected sensors for time range...."  I have been trying the last couple of days and have gotten the same results.

Apparently DCE is pulling data from the Netbotz as right clicking the Netbotz or the specific sensor pod and going to "view device sensors"; I see all the connected sensors I want to access and they are pulling data.  I confirmed this by pulling up the Netbotz via advanced view and I find the data that is refreshing/recording is identical to the DCE data when I did the "view device sensors". 

What is odd, there are some other sensors that are working just fine and can be trended.  I have also made the Netbotz "post" the information but it also didn't make any improvements.  Plus I have checked that there is enough memory in the system.  Can someone let me know what to check next to get the DCE trend capability working again? 

Regards,

J

(CID:114232496)

[DCIM_Support]

Hi John Smith,

Very interesting problem, which never observed...

You can show a history window for the last days from DCE on a problem sensor here? For example:

And to show a similar window of history for the last days on a problem sensor, but already from Advanced View? For example:

With best regards.

(CID:114233596)

[DCIM_Support]

Hi

Try to check you Netbotz time if it the same with DCE

Best regards ,

(CID:114233273)

[DCIM_Support]

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