DCE EcoStructure Gateway Regitration

[DCIM_Support]

This question was originally posted on DCIM Support by Andrew Stoakes on 2018-10-18

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I have installed and configured the EcoStructure gateway successfully. I now want to connect my instance of DCE directly and remove the software gateway.

I have DCE to the point were a code is generated and Im taken to the web page to connect, When I connect i get the message "Connecting Data Center Expert to EcoStruxure IT Expert is not permitted."

I have been through all the documentation i can find on how this process works, everything i have read suggests that this is a simple process.

(CID:134685351)

[DCIM_Support]

This answer was originally posted on DCIM Support by Gert Lehmann on 2018-10-18

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Hi

DCE only works with the "EcoStruxure Asset Advisor", it does not work with "EcoStruxure IT Expert" - and therefore it is not possible to connect DCE when you have "EcoStruxure IT Expert" - "EcoStruxure IT Expert" requires the "EcoStructure gateway".

Best Regards,

Gert

(CID:134685524)

[DCIM_Support]

This answer was originally posted on DCIM Support by Andrew Stoakes on 2018-10-19

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Thanks For the reply. How do I get information and pricing on the difference between the versions of EcoSturcture?

(CID:134686073)

[DCIM_Support]

This answer was originally posted on DCIM Support by Gert Lehmann on 2018-10-22

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The information should be available on https://ecostruxureit.com and especially https://ecostruxureit.com/how-to-buy/ when it comes to pricing.

You could also look at the answer from Ryan Harriman in this thread:

Regards

Gert

(CID:134686986)

[DCIM_Support]

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