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EcoStruxure IT Forum

Schneider Electric support forum about installation and configuration for DCIM including EcoStruxure IT Expert, IT Advisor, Data Center Expert, and NetBotz

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EcoStruxure IT Forum

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Anonymous user
Anonymous user

WELCOME TO THE ECOSTRUXURE IT FORUM

The EcoStruxure IT forum makes it easy for data center professionals from all over the world to connect and exchange knowledge. Diversity is our strength. To keep our community happy and productive, we...
EcoStruxure IT icon_circle EcoStruxure IT Forum
26691 18 8
Latest Reply: JLehr

Solved
DCIM_Support
DCIM_Support Mentor

power information feedback problem with ATS AP4423 and DCE 7.5

HelloI have a customer who does not visualize the power data of these ATS AP4423 with DCE 7.5.While it has other ATS AP7723 and these equipment go back well the power info on DCE.The ATS AP4423 firmw...
EcoStruxure IT icon_circle EcoStruxure IT Forum
1910 0 4
Latest Reply: DCIM_Support

DCIM_Support
DCIM_Support Mentor

Adding groups from AD

Hi Team! I have a question about Active Directory integration. I've configure Authentication server as per instructions and can add remote users without any problem. When I try to create user group f...
EcoStruxure IT icon_circle EcoStruxure IT Forum
1005 0 2
Latest Reply: DCIM_Support

Solved
DCIM_Support
DCIM_Support Mentor

Heat loss UPS and redundancy

Hi team, How does DCO calculate the estimated heat loss of a UPS in cooling tab? For examplo in this screenshot we have 1.0 kW in UPS-A and 0.9 kW in UPS-B. And also, why one UPS has N+1 cooling redu...
EcoStruxure IT icon_circle EcoStruxure IT Forum
1317 0 2
Latest Reply: DCIM_Support

DCIM_Support
DCIM_Support Mentor

AP8853

Hi, is it possible monitor a Rack Pdu AP8853 via Modbus TCP directly on NMC ? (CID:128761836)
EcoStruxure IT icon_circle EcoStruxure IT Forum
1032 0 2
Latest Reply: DCIM_Support

Solved
DCIM_Support
DCIM_Support Mentor

DCO error "the existing password is incorrect"

Hi team, Some of our users have encountered this problem on DCO 8.1.0. We try to reset the password for users. After users login web page using the 6-digit temporary password received, the next windo...
EcoStruxure IT icon_circle EcoStruxure IT Forum
1353 0 5
Latest Reply: DCIM_Support

DCIM_Support
DCIM_Support Mentor

Manage inventory from web client

It appears from my reading of the release notes that the Windows Mobile device AP9700S has been/is going to be depreciated. The web client doesn't appear to have any way to add new inventory to a roo...
EcoStruxure IT icon_circle EcoStruxure IT Forum
1045 0 4
Latest Reply: DCIM_Support

DCIM_Support
DCIM_Support Mentor

Netbotz 250 Rack Access - Dual RFID card authorisation for rack access

Hi Team, Question from existing customer: "...we are wanting to setup/configure 2 person card access to the APC racks i.e. both pers will need to swipe their RFID card before the door will unlock (no...
EcoStruxure IT icon_circle EcoStruxure IT Forum
1369 0 3
Latest Reply: DCIM_Support

DCIM_Support
DCIM_Support Mentor

After rebooting the server does not start Data Center Expert

Hi all! Two weeks ago StruxureWare Data Center Expert 7.4.3 reported an error: Connection with rack-PDU is broken. After restart server, StruxureWare Data Center Expert does not work. Help, please, ...
EcoStruxure IT icon_circle EcoStruxure IT Forum
1254 0 2
Latest Reply: DCIM_Support

Solved
DCIM_Support
DCIM_Support Mentor

Request device support: big JVM error when attached DDF *.xml file

Hi support, Today I found the above problem. I.e., if in the form of a request for device support to attach for the validation of a DDF *.xml file, then after clicking on the REQUEST button, there is...
EcoStruxure IT icon_circle EcoStruxure IT Forum
1653 0 7
Latest Reply: DCIM_Support

Solved
DCIM_Support
DCIM_Support Mentor

https://struxureon.com/manage "Download gateway software": error has o...

Hi support, Today, on my site management https://struxureon.com/manage after clicking on "Download gateway software" button, the following error is displayed: Therefore, the action "Download gateway...
EcoStruxure IT icon_circle EcoStruxure IT Forum
1461 0 3
Latest Reply: DCIM_Support

DCIM_Support
DCIM_Support Mentor

Some of my sensors are reporting unplugged or has malfunctioned.

DCE is showing that some of my sensors are either unplugged or have malfunctioned. I have power cycled the netbotz and I also deleted the netbotz device and rediscovered it. Neither of these option...
EcoStruxure IT icon_circle EcoStruxure IT Forum
2415 0 8
Latest Reply: DCIM_Support

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