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EcoStruxure IT Forum

Schneider Electric support forum about installation and configuration for DCIM including EcoStruxure IT Expert, IT Advisor, Data Center Expert, and NetBotz

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EcoStruxure IT Forum

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Anonymous user
Anonymous user

WELCOME TO THE ECOSTRUXURE IT FORUM

The EcoStruxure IT forum makes it easy for data center professionals from all over the world to connect and exchange knowledge. Diversity is our strength. To keep our community happy and productive, we...
EcoStruxure IT icon_circle EcoStruxure IT Forum
22847 18 8
Latest Reply: JLehr

DCIM_Support
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Failed to restore Gateway

I'm trying to backup/restore the EcoStruxure IT Gateway. I could successfully backup but failed to restore. My testing environment is the below. - EcoStruxure IT Gateway 1.4.3.9 - Windows 10 Pro This...
EcoStruxure IT icon_circle EcoStruxure IT Forum
996 0 8
Latest Reply: DCIM_Support

DCIM_Support
/html/rank_icons/Picard_20x20.png DCIM_Support

PDU AP7911B Total Power kVA

I am trying to configure the energy system for one of our locations and am getting an error when I evaluate the script (class java.lang.RuntimeException). I know it has to do with the specific calcu...
EcoStruxure IT icon_circle EcoStruxure IT Forum
1007 0 8
Latest Reply: DCIM_Support

Solved
DCIM_Support
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missing work orders

Although not a massive priority, we have noticed that some work orders appear to be missing. These were not we believe actually created by anyone, in other words there are work order numbers - seque...
EcoStruxure IT icon_circle EcoStruxure IT Forum
1352 0 5
Latest Reply: DCIM_Support

DCIM_Support
/html/rank_icons/Picard_20x20.png DCIM_Support

Failed to upload the server update

Trying to upgrade from 7.4.3 to 7.5.0. It failed to upload the update. (CID:137110411)
EcoStruxure IT icon_circle EcoStruxure IT Forum
881 0 5
Latest Reply: DCIM_Support

Solved
DCIM_Support
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ITE Gateway Local Storage

Our customer wants to use the IT Gateway for a while without connecting to the cloud as they need to pass through their security team first, Could someone please answer below questions: Is there a ...
EcoStruxure IT icon_circle EcoStruxure IT Forum
1085 0 5
Latest Reply: DCIM_Support

DCIM_Support
/html/rank_icons/Picard_20x20.png DCIM_Support

Problem url redirection in private network

Hello, My configuration DCE 7.5.0 in virtual machine environment Public and Private network activated. My problem is when i am connected with my PC on the private network, when i double click on diff...
EcoStruxure IT icon_circle EcoStruxure IT Forum
700 0 3
Latest Reply: DCIM_Support

DCIM_Support
/html/rank_icons/Picard_20x20.png DCIM_Support

gateway dce

(CID:137110024)
EcoStruxure IT icon_circle EcoStruxure IT Forum
932 0 3
Latest Reply: DCIM_Support

Solved
DCIM_Support
/html/rank_icons/Picard_20x20.png DCIM_Support

Netbotz 250 SNMPv3 authentication issue

Hello! I've been able to get Netbotz and SNMP to work and can query for basic things such as the name of the device using the net-snmp linux command line tools. This works for both SNMPv1 and SNMPv3 ...
EcoStruxure IT icon_circle EcoStruxure IT Forum
2829 0 12
Latest Reply: DCIM_Support

DCIM_Support
/html/rank_icons/Picard_20x20.png DCIM_Support

postgresql-9.5 service failed

Rebooted Data center expert and now cannot access client. When looking at the output through the console monitor the only thing that failed in the boot process was the postgresql-9.5 service. Has any...
EcoStruxure IT icon_circle EcoStruxure IT Forum
1689 0 5
Latest Reply: DCIM_Support

DCIM_Support
/html/rank_icons/Picard_20x20.png DCIM_Support

Sensor becomes UNPLUGGED followed by unreasonable value

Why a sensor goes to UNPLUGGED momentarily and followed by a unreasonable value? Is it device or DCE problem? (CID:137109687)
EcoStruxure IT icon_circle EcoStruxure IT Forum
858 0 4
Latest Reply: DCIM_Support

DCIM_Support
/html/rank_icons/Picard_20x20.png DCIM_Support

DCE-7.6.0: Unknown device alarms group for many devices?

Hi support team, It seems that I discovered a bug, that I had never seen: after upgrading to version DCE-7.6.0 for many native and 3rd party devices, some Device Alarms have an Unknown group. For exa...
EcoStruxure IT icon_circle EcoStruxure IT Forum
1236 0 8
Latest Reply: DCIM_Support

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