EcoStruxure IT FAQ

An issue with the firmware binary for the RPDU2G downloaded from December 21, 2023 until January 2, 2024 prevents the application from installing. The correct firmware binary is now available.     If you performed a firmware update on RPDU2G devices between Dec 21, 2023 and Jan 2, 2024 using the binary downloaded from apc.com or the Data Center Expert offline catalog, you must manually update each affected device with the correct application.   You cannot use Data Center Expert or the Firmware Update Utility (downloaded as part of the firmware file) to update affected devices.     If your Data Center Expert downloaded updates from the firmware update server between Dec 21, 2023 and Jan 2, 2024, it is strongly recommended that you have DCE contact the firmware update server again to download the correct firmware.   Firmware update in IT Expert is not affected.   To update the firmware in Data Center Expert:   Go to Updates > Apply Firmware Updates and click Check Updates. DCE will contact the update server and download the new files.   If you downloaded the firmware update catalog and uploaded it to DCE, download the catalog again and upload the new copy. DCE Firmware Update Catalog   If you performed a firmware update on RPDU2G devices between Dec 21, 2023 and Jan 2, 2024, you must manually update each affected device with the correct application. You cannot use Data Center Expert to update affected devices.   It is suggested that you update the firmware on one device and confirm it is successful before updating multiple devices.   To manually update the firmware:   The correct RPDU2G firmware is available to download on www.apc.com. Update the firmware using either FTP or SCP.   apc_hw05_rpdu2g_713.bin   For additional assistance updating firmware on the NMC: Video: How do I upgrade the firmware on an APC Network Management Card (NMC) or NMC embedded device ...

October 26, 2023   An issue with firmware binaries for the ATS4G and Symmetra PX (NMC3 version) downloaded from approximately Oct 12 until Oct 26, 2023 prevents the application from installing. The correct firmware binaries are now available.   If you performed a firmware update on ATS4G or Symmetra PX devices between Oct. 12 and Oct. 26, 2023 using binaries downloaded from apc.com or the Data Center Expert offline catalog, you must manually update each affected device with the correct application.   You cannot use Data Center Expert or the Firmware Update Utility (downloaded as part of the firmware file) to update affected devices.   If your Data Center Expert downloaded updates from the firmware update server between Oct. 12 and Oct. 26, it is strongly recommended that you have DCE contact the firmware update server again to download the correct firmware.   IT Expert downloaded the most recent files from the update server on Oct 26.   To update the firmware in Data Center Expert:   Go to Updates > Apply Firmware Updates and click Check Updates. DCE will contact the update server and download the new files.   If you downloaded the firmware update catalog and uploaded it to DCE, download the catalog again and upload the new copy. DCE Firmware Update Catalog   If you performed a firmware update on ATS4G or Symmetra PX devices between Oct. 12 and Oct. 26, you must manually update each affected device with the correct application. You cannot use Data Center Expert to update affected devices.   To update the firmware in IT Expert:   The correct firmware binaries are now available in IT Expert.   Go to Configuration > Firmware Update to update the firmware on available ATS4G or Symmetra PX devices.   If your ATS4G or Symmetra PX devices do not appear in the list of devices that are eligible for a firmware update, manually updating the firmware on the affected devices is required.   To manually update the firmware:   The correct ATS4G and Symmetra PX firmware is available to download on www.apc.com. Update the firmware using either FTP or SCP.   ATS4G Network Management Card v712 ATS4G Firmware Executable   Symmetra PX Network Management Card 3 (NMC3) v2.5.0 Firmware for Symmetra PX with AP9640/41/43   For additional assistance updating firmware on the NMC: Video: How do I upgrade the firmware on an APC Network Management Card (NMC) or NMC embedded device (Rack PDU, etc)?      

Log in using your recovery code You can use your recovery code to log in to your EcoStruxure IT account if your 2-factor authentication isn't working. Attempt to log in to your EcoStruxure IT Account. Once you enter your email and password, EcoStruxure IT sends a push to your 2FA device. If you don't accept the push after a few moments, you'll see Lost your Device? Use the Recovery Code Click Lost your Device? Use the Recovery Code and enter your 16-character recovery code. After you enter your code, you'll see a new recovery code displayed. Save this code in a safe place on the computer or device that you often use. Once you confirm that you have safely recorded your new recovery code, you'll be logged into the EcoStruxure IT platform. Reset your 2-factor authentication Once you log in, reset your 2-factor authentication.  Go to Administration > Users.  Find and click your user.  Click Reset 2 Factor... and then Yes to confirm.  Click your profile picture and click Log off.  Log back in and follow the prompts to set up your 2FA again.  

Go to the EcoStruxure IT website.  On the log in screen, click Don't remember your password? EIT_change_pw_1_360035826093.JPG Enter your email address and click Send email. EIT_change_pw_2_360035826093.JPG EIT_change_pw_5_360035826093.jpg Open the email you received from EcoStruxure IT. Click Reset your password. EIT_change_pw_4_360035826093.JPG Enter your new password. EIT_change_pw_6_360035826093.jpg EIT_change_pw_7_360035826093.jpg Go to the EcoStruxure IT and log in with your new password. EIT_change_pw_8_360035826093.jpg

You can mark your favorite sensors in either the EcoStruxure IT web app or the mobile app. Your settings will display in both. Marking a sensor as a favorite on one device also marks the same sensor as a favorite on other similar devices. To choose your favorite sensors: Mobile app Open the app on your mobile device.  Navigate and select the device. Select the [+] button. You might need to slide the favorite sensors to the left to see the button. Click the stars for each sensor to select or deselect your favorites. EcoStruxure IT web app Log into the EcoStruxure IT web application. Go to the Inventory tab and find the device. Click the device, and then go to the Sensors tab. Click the stars for each sensor to select or deselect your favorites. ITE_mark_sensor_as_favorite_360036681773.gif

The DCE connection to EcoStruxure IT will be disabled in late November 2022 The date to disable the DCE connection to EcoStruxure IT has been extended to November 2022. No new DCE connections to EcoStruxure IT have been allowed since November 30, 2020 This applies to all DCE versions that support EcoStruxure IT. The connection to EcoStruxure IT from DCE was an interim solution until the Gateway was fully functional. If you registered your DCE server with EcoStruxure IT before November 30, 2020, you can continue to use that existing connection to EcoStruxure IT until November 2022. If you try to register a DCE server on or after November 30, 2020, you'll see an error message and a link to help you get started with EcoStruxure IT Gateway. How to migrate to EcoStruxure IT Gateway from DCE You can easily migrate to EcoStruxure IT Gateway without onsite support. See Gateway software installation and setup You can try using DCE and the Gateway in parallel first before you switch to using the Gateway only. See how Note: If your EcoStruxure Asset Advisor (EAA) contract will expire between now and November 2022, we will help you migrate as part of the contract renewal process. Why migrate to EcoStruxure IT Gateway from DCE? Security Automatic updates including the newest security updates Data Quality Modern data protocol with unified IDs for better alarming in EcoStruxure IT Expert and EcoStruxure Asset Advisor Future Ready EcoStruxure IT Gateway is built on a modern software platform and is the foundation for future EcoStruxure solutions.

Red Hat Enterprise Linux (RHEL) recently announced significant changes to the CentOS development roadmap, including the accelerated end-of-life for CentOS 8. These changes affect Schneider Electric’s Data Center Expert and EcoStruxure IT Advisor. No further operating system updates will be available for CentOS 8 after December 31, 2021. Rocky Linux will replace CentOS in Data Center Expert and IT Advisor Rocky Linux was chosen as the new next-generation operating system for Data Center Expert and EcoStruxure IT Advisor. Rocky Linux will replace CentOS with the release of DCE 7.9.0 and ITA 9.3.0. We will provide any updates here and in the EcoStruxure IT forum. We remain committed to supporting customers on these software products. If you have any questions, please submit a ticket or reach out to your Schneider Electric sales representative or account manager. See the CentOS end of life announcement here. Note: CentOS 8 end of life does not affect the EcoStruxure IT Gateway appliance. The Gateway appliance runs on CentOS 7 which is supported until June 2024. Future operating system support for the Gateway appliance is being investigated.   FAQ What OS will replace CentOS on EcoStruxure IT Advisor and Data Center Expert? Rocky Linux 8.5 will replace CentOS on EcoStruxure IT Advisor 9.3.0. Rocky Linux 8.4 will replace CentOS on Data Center Expert 7.9.0. Can I still install ITA 9.3.0 on Red Hat Enterprise Linux? Yes, installing ITA 9.3.0 on Red Hat Enterprise Linux (RHEL) 8 is supported. Will the OS on Data Center Operation be replaced? No. Data Center Operation is end of version on January 1, 2022. More information… When will Rocky Linux replace CentOS on IT Advisor? EcoStruxure IT Advisor 9.3.0 will be released with a new software version including Rocky Linux 8.5 by the end of December 2021.  How can I upgrade to IT Advisor 9.3.0? You must perform a fresh install of IT Advisor. The ITA 9.2.2 desktop client version will remain at 9.2.2.  When will Rocky Linux replace CentOS on Data Center Expert? Data Center Expert 7.9.0 will be released with a new software version including Rocky Linux 8.4 in early 2022. How can I upgrade to Data Center Expert 7.9.0? You must back up your DCE 7.8.1, perform a fresh install, and restore from backup. Instructions will be available when DCE 7.9.0 is released.  

If you're running a large distributed environment, you can use EcoStruxure IT with more than one EcoStruxure IT Gateway to handle all your devices across various geographical locations. Also see Set up redundant EcoStruxure IT Gateways

You can use Data Center Expert and EcoStruxure IT Gateway in parallel to monitor the same SNMP and NetBotz devices. You register only the Gateway with EcoStruxure IT. Learn more  

APC by Schneider Electric (APC) network-enabled devices are being updated in compliance with this legislation. This document provides information on specific changes and the impact on customers.